Dealership Support Administrator

2 weeks ago

Thorne DN HT, United Kingdom BCA Full time £25,000 - £35,000 per year
About The Role

Dealership Support Administrator - BMW

BMW Thorne

£25048

Mon- Fri

BCA are the biggest name in Europe's vehicle remarketing industry, backed by the Constellation Automotive Group, we're part of a family including cinch and We're growing hugely and are on a key digital transformation journey.Through acquisition, simplification and innovation BCA aims to drive accelerated growth. Backed up by industry leading technology we have a nationwide team of logistics and inspection professionals and offer a full range of integrated services to support our customers through the entire fleet management process.

Purpose of Role:

To provide efficient and effective administrative support, carrying out tasks in a timely manner in order to meet the requirements of and to fulfill the objectives of the business. To ensure all Departments and the Retailer Network receive the required level of administration support.

Core Duties:

  • To provide full administrative support.

  • Assist in reviewing and developing departmental administration systems.

  • Liaise regularly with other workshops regarding all responsibilities.

  • Follow departmental procedures at all times and continually look at ways in which to improve performance to ensure the efficient and accurate completion of all processes.

  • Provide an efficient, courteous and responsive service to the Retailer Network, customers and internal Departments when responding to all enquiries.

  • Accurately and efficiently administer all Direct Delivery and PDI requests from BMW/MINI UK and Ireland dealers ensuring all cars are delivered to customers and dealers on the agreed dates.

  • Liaise with distribution regarding self collect/direct deliveries.

  • Create, maintain, organise and update relevant data using database and spreadsheet applications.

  • Undertake other duties as directed commensurate with the level of the job function.

Key Competencies and Experience

  • Previous customer service experience is essential
  • Excellent communication, both verbal and written
  • Critical thinking and problem solving skills
  • Continuous improvement
  • Planning and organising
  • Decisive decision-making
  • Team work
  • Performance driven
  • Negotiation
  • Conflict management and arbitration
  • Adaptability and ability to empathise with the needs of various stakeholders
  • Stress tolerance
  • PC literate and adaptable to new systems

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