Receptionist

Job DescriptionWe have a fantastic opportunity for a full time receptionist to join our team, providing excellent client care at our Northwich office.

**Nature & Scope**

This role reports to Marsha Pearson.

**Key Competencies**
- Customer service focus
- Professional personal presentation
- Information management
- Organised
- Attention to detail
- Reliability
- Self-motivation
- Ability to work unsupervised
- Verbal and written communication
- Time Keeping

**Key Accountabilities**

**Greeting visitors**
- To greet visitors efficiently, and in a positive, professional and friendly manner
- To project a positive and professional image to visitors to the office, including personal presentation
- To make visitors feel welcome

**Handing inbound telephone calls**
- To ensure that calls are answered promptly (preferably within three rings) and professionally
- To answer inbound telephone calls and promptly direct them to the appropriate member of staff
- To co-ordinate a high volume of calls during peak periods, prioritising work and situations

**Information Management**
- To take messages where necessary and direct these to an appropriate member of staff in a timely manner
- To pass on messages to visitors and callers where asked to do so
- To provide accurate information to visitors and callers when assisting with queries
- To ensure that sensitive information is not read or overheard by visitors to the office

**Staff Awareness**
- To maintain good working relationships with colleagues
- To ensure knowledge of staff movements in and out of the office
- To maintain staff sign in system
- To use departmental and office directory to ensure efficient transfer of calls, both internally and to all other office locations

**Safety awareness**
- To monitor visitor access and maintain security awareness, following appropriate policies and procedures
- To ensure that the reception area and entrance is safe and clean and to eliminate potential slip and trip hazards
- To monitor and maintain reception area equipment
- To report any potential safety hazards within the reception and entrance area to line manager

**Administration**
- To provide general administrative support to colleagues where needed
- To prepare correspondence and documents where appropriate
- To manage the daily collection and delivery of post and DX
- To receive and store stationery and janitorial deliveries
- To schedule appointments on behalf of fee earners and management if needed
- To alert individual personnel of any deliveries received on their behalf

**Meeting room management**
- To maintain the electronic meeting room diaries
- To ensure that meeting rooms are tidy and safe prior to meetings
- To clear meeting rooms after meetings

**Reception area management**
- To ensure that the reception area is manned at all times, arranging cover when needed
- To ensure that the reception environment is welcoming and professional at all times
- To ensure that the entrance to the building is presentable and professional
- To maintain leaflet displays and re-stock where appropriate

**Package**
- Competitive salary
- 20 days per annum annual leave plus statutory bank holidays. Additionally, the firm ordinarily closes between Christmas and New Year albeit the firm reserves the unfettered right to withdraw this additional leave as required by business needs. You will also get an extra day’s holiday for your birthday
- Entitlement to join the company pension scheme.
- Entitlement to participate in the firm’s cash healthcare scheme.
- The role will be based at our Northwich office in Cheshire but there will be a contractual requirement to work at any of our Cheshire offices.
- Although this role is advertised as a full time position the firm will, upon request, consider whether the role can be conducted on a part time or shared basis.
- Any offer is conditional upon receipt of a satisfactory reference, a basic DBS check, Social Media Check, Employee Credit Check, Sanctions Check and a check with our Regulatory Body
- Poole Alcock is an equal opportunities employer and intends to treat everyone equally regardless of disability, race, sexual orientation, age or marital status.

Benefits Include

**Company Pension Scheme**:
**Cash Healthcare Plan**:
**20 days annual leave plus statutory bank holidays**:
**Competitive Salary**: