Customer Service Advisor

2 days ago

Harrogate, United Kingdom FMG Repair Services Full time

**Customer Service Advisor**

**Harrogate**

**Salary £22,000 per annum**, depending on skills and experience, with company benefits and bonus

This is an exciting opportunity for an experienced Customer Service Advisor to join the UK’s leading Accident and Collision Repair specialists in our increasingly busy site in Harrogate.

As part of a team of specialist Customer Service Advisors you are the face of our Bodyshops. You are responsible for booking customer cars in for repair/attention, preparing job cards and providing vehicle progress reports to customers. You will arrangeand allocate courtesy cars for customers and deal with financial transactions, paying particular attention to banking/security arrangements and the payment of excesses on certain insurance policies.

As the first point of contact you will liaise directly with the customer, the bodyshop and any third parties to ensure each and every customer has a first-class experience.

**About You**

As a Customer Service Advisor, we would like you to have an interest and passion in what we do. With a professional appearance we would also appreciate it if you have a customer focus and teamwork mentality and are IT Literate. Problem solving and understandingwhen to escalate problems would be highly advantageous as would the ability to identify and fully support development of retail sales opportunities. As a given you must have experience working in fast paced role, within the automotive industry, be that dealership,accident repair, or sales. A full UK Driving Licence is also an essential requirement for the role.

We will help and support you with the rest.

**As a Customer Service Advisor, we offer**:

- A competitive starting salary with an amazing bonus scheme.
- Additional employee benefits (including employee assistance, life assurance, pension, colleague assistance programme, retailer discounts, bike to work scheme and many more)
- A clear career development pathway and our commitment to supporting your professional development through in-house and industry-recognised training.

**Be part of the future of FMG Repair Services

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