Customer Service Administrator

**The role in a nutshell**:
The Global Employment Outsourcing (GEO) Operations Consultant is a key position taking responsibility for the day to day Operations of all GEO workers and clients.

As the GEO Operations Consultant you will provide first class customer service whilst managing the life cycle of each workers employment with Safeguard Global.

The position is remote based with ad hoc travel required when requested to our office based in Holmes Chapel.

**How you will make a difference**:

- Ensuring all worker and client details are current and correct by updating our inhouse systems and files.
- Maintaining master payroll schedule input and data on a daily basis.
- Ensuring payment accuracy and reports are requested/received in a timely manner for payroll.
- After the initial onboard you will manage any changes in employment contracts.
- Monitoring and maintaining all benefits during life cycle of employment for each worker.
- Ensuring relevant extensions are proactively produced for fixed term contracts where required.
- Providing an outstanding day to day HR related service to the clients and workers
- Annual creation and approval of payroll calendars to in-country experts and clients as required
- Working through compliant offboards for all workers whether on Indefinite or Fixed Term Contracts.
- Working closely with the Payments Team to ensure any relevant client deposits are returned and any late client payments are received.

**What will give you an advantage**:

- Previous experience within a customer service/administration-based role.
- Experience liaising with internal and external stake holders
- A positive and enthusiastic attitude with an eagerness to learn
- Being a natural communicator (written and verbal) with excellent customer service skills
- A high level of attention to detail with the ability to work in a fast paced environment

**Why become a Guardian**:
International Environment: Our teams are borderless. Interact, collaborate, discover cultures, and expand your personal network beyond your country.

Our Culture: We are nurturing a workplace where everything you do is in harmony with who you are. Where your ideas will always find their way to our leaders, and your contribution recognized.

Autonomy & Flexibility (Work in Any Way): As a fellow Guardian, you will decide when, how and where you work best. We value results, not working hours.

Learning: Even though perfection is impossible to reach, we support everyone striving towards it by providing you access to 2 learning platforms. Learn at your own pace, as much and whatever you need.

Valuable Experience: Wherever you go, challenges will await you. At Safeguard Global you will find the “right” challenges to hone you into the ultimate professional.

**Who we are and what we do**:
Safeguard Global is an international company with multiple offices across the globe. We call ourselves Guardians, and there are over 1600 of us in 25 countries.

As a Work in Any Way company ─ which means we let you decide where and how you work ─ we enable over a thousand organizations to hire, onboard, manage and pay employees in over 165 countries.

It's all about the people. First, we hire the best talent from across the globe, thus allowing you to learn about new cultures and interact with many different people worldwide. We also invest in efficient tools and balance a combination of agile technologies, in-depth local market expertise, and excellent service.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Cycle to work scheme
- Free parking
- On-site parking
- Referral programme
- Sick pay
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

**Experience**:

- customer service: 1 year (required)

Work Location: Hybrid remote in Newcastle-under-Lyme