Network Support Engineer

2 weeks ago


Oxfordshire, United Kingdom My Work Agency Full time

This is a 90% remote position - 2 - 3 times a year in the Oxford head office.

Our global client is an established leader within their niche, employing. circa 80 people across multiple continents and 30 within the UK.

The business specialises in cross platform software development, building bespoke innovative products for gaming platforms such as eGaming and mobile gaming.

**Responsibilities**:

- Prioritise and review support requests from clients' users for accounts, connections, and devices
- Maintain accurate system records for all client user devices
- Plan and rollout monthly system updates and occasional OS upgrades
- Manage backup technologies
- Manage monitoring systems by performing daily health checks
- Assist clients to achieve device compliance with conditional access policies
- Drive improvements to the security on clients' devices and data
- Plan IT support presentations for visits and conferences in the UK and adapt to client's level of support needed

**Requirements**:

- Minimum 3 years' experience with DELL Sonicwall (NSA range) firewalls
- Minimum 3 years' experience with DELL Switches (S Series) or equivalent
- Minimum 3 years' experience with Windows Server on VMWare ESX virtualisation
- Network focused on Microsoft systems such as Windows Server, Active Directory, IIS
- Shift work - 24/7/365 operation (on call allowance included in package)

**Benefits**:

- Medical Insurance
- 20% bonus (paid quarterly)
- Pension
- 25 days holiday + bank holidays
- Remote working


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