IT Service Desk Field

We’re reimagining work/life balance – and you could be part of it.
If the trial proves successful, we’ll roll out the 4DWW across the Group – making now the perfect time to join #TeamOFG and help shape the future of work.

Job Title: IT Field Engineer
Contract: Permanent
Hours: 37.5 hours per week, Monday - Friday 08:30am - 16:30pm.

At Outcomes First Group, we believe every child can thrive when given the right environment for success. As one of the world’s leading providers in our sector, we deliver exceptional, research-led education tailored to each individual, with smaller class sizes and personalised learning plans.

Our vision is to empower every child with a world-class education that nurtures potential and inspires lifelong learning, our mission is to unlock that potential through personalised learning and opportunity, and our promise is simple: we listen, we work together, and we are accountable to one another to make the remarkable happen.

Provide 2nd/3rd line IT support across multiple sites in the South West, resolving incidents, service requests, and problems. Act as an escalation point for 1st/2nd line engineers, support infrastructure and applications, and assist with new technology rollouts.

Act as first point of escalation for 1st/2nd line engineers and manage site relationships.
Collaborate with IT Service Desk, Infrastructure, and Applications teams to improve services.
Conduct root cause analysis and support remediation/prevention plans.
Configure/manage user accounts and permissions (AD, M365, Azure, Google Workspace).
Support servers, networking (Cisco Meraki, Smoothwall, LAN/WAN), telephony, printers, and mobile devices (Jamf/InTune).
Provide remote and on-site support across multiple locations.
Contribute to knowledge base and service improvement.
Ensure compliance with company policies, data protection, safeguarding, H&S, and equal opportunities.

3–5 years’ experience in 2nd/3rd line support or MSP environment.
~ Strong knowledge of Windows server environments, desktop/server platforms, AD/M365/Azure/Google Workspace.
~ Experience with cloud solutions, network technologies, security, and device management (Jamf/Intune).
~ Troubleshooting hardware/software, scripting, and ITIL practices.
~ Preferred: virtualization, VOIP/telephony, network management tools.
~ Strong diagnostic, organisational, and customer service skills.
~ Experience with service desk products and knowledge sharing.
~ Willingness to travel across UK sites and maintain professional qualifications.


Outcomes First Group is the largest independent provider of high quality special needs education and care. We are a vital part of local communities in England, Scotland and Wales with a renowned reputation for quality and positive outcomes for the people we educate and care for.
Our divisional brands include Acorn Education, Options Autism, Blenheim Schools and Momenta Connect.

Empower every child, whatever their ability, with a world-class education that nurtures potential, inspires lifelong learning, and equips them to thrive in a diverse and evolving world.
We commit to unlocking our pupils’ potential through personalised learning, innovation, and opportunity, supporting growth and aspirations.
Life Assurance
~ Pension scheme with options to increase your contributions
~“Your Wellbeing Matters” – access to a wide range of first-class mental health support services and physical health checks
~ Family Growth Support - inclusive benefits package covering enhanced maternity and paternity leave, along with paid fertility treatment support.


And a market-leading benefit offering through our Flexible Benefits Platform, Vista, enables you to choose the package that’s right for you, including:
~ A wide range of health, wellbeing, and insurance benefits
~100’s of discount options valid in the UK and abroad
~ Cycle to Work Schemes
~ Electric Car Purchase Scheme
~ Critical illness cover


We are committed to safeguarding and promoting the welfare of children and young people and we expect all employees to share this commitment and undertake appropriate checks.

All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS.

4DWW is subject to successful completion of your probation period and is not a contractual benefit.

Outcomes First Group is committed to carrying out a fair, thorough and efficient recruitment process in line with Keeping Children Safe in Education.