Cleaning Team Leader

**Who are we?**

GWR is the proud custodian of Brunel's railway - one of the most prestigious networks in the world. We have some of the newest trains in the country and exciting plans to extend our services. With more than one hundred million passenger journeys each year, we carry people to over 275 stations in the South West, from Cornwall and South Wales to London, passing through beautiful country and some of the UK's top tourist destinations.

We are transforming the way people think about train travel, empowering our team of over 6,000 people from all different backgrounds to make it a great experience for our customers. Together, we will revalue rail as a very special way to travel - relaxing, fast, efficient, friendly and fun.

**About the job?**

The vacancy is for a working Team Leader of a dedicated and hardworking team who are responsible for managing all cleaning activities and directing cleaning colleagues, in the use of cleaning chemicals and techniques according to relevant manuals and specifications. Undertaking cleaning activities as necessary. Seeking out ways to improve standards and flexibility within the cleaning team and assisting the Fleet Presentation Manager where required.

**Your main responsibilities will be**:

- Create, maintain and enhance effective working relationships.
- Exchange of information to solve problems and participate in decision-making.
- To seek out ways to improve standards and flexibility within the cleaning team.
- To comply with safety standards at all times
- Plan/Co-ordinate tasks with others working on the same unit / vehicle(s) or location.
- Ensure documentation of tasks is completed, (including use of IT systems where trained to do so).
- Develop processes, with others, teams, individuals and self to enhance performance. To ensure that team performance is monitored and recorded and that appropriate corrective actions are taken where necessary.
- Workload Planning, monitoring, planning and control of all applicable resources, including material requests.
- Ensure cleaning materials are available by ordering material via the local process.
- Arrange for colleague accommodation, workplace and train cleaning as required.
- To carry out cleaning audits on depot and other locations around the London Thames Valley area.

**You'll need to be**:

- Able to demonstrate a proven track record in leading teams and working on your own initiative.
- Able to complete tasks to a set standard and in accordance with specification/procedure to GWR standards.
- Committed and able to encourage a team to deliver cleaning to the highest standard.
- Enthusiastic and well organised in your approach towards work
- Willing to deliver training to colleagues and ensure documentation is kept up to date.

**As a minimum, you will need to have**:

- Recognised Leadership Qualifications (Desirable)
- An understanding of COSHH and Health and Safety at work
- Strong communication skills
- Experience of using Word, Excel & Microsoft Outlook
- Desire to want to learn new skills and develop.
- NVQ level 1 or 2 Cleaning and Support Services or working towards this.
- Previous experience in cleaning and/or support services
- Desire to want to learn new skills.
- Experience in carrying out quality audits.
- A full UK Driving licence.

**About the location?**

This post is based at Reading Train Care Depot but occasional travel to our outstation locations may be required.

**Working Pattern?**

35hrs per week, you will be required to be flexible and work these hours.

**Additional Information?**

Vacancies will be working permanent night shifts across a 7-day rota which will include weekends and Bank Holidays.

**The Reward?**

As well as a great team environment and comprehensive training, all GWR colleagues enjoy a range of benefits including on-going development, defined benefit pension scheme, free rail travel across the GWR network for you and your family, company-sponsored health care plan, discounted shopping and gym membership and an employee assistance programme.

We value our differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.