2nd Line Engineer

2 weeks ago

Egham, United Kingdom James Frank Associates Full time

Our client, a well-established and hugely-successful IT Support business is seeking a 2nd Line Engineer to join their experienced team on a full-time, permanent basis.

Due to growth our client is looking for a 2nd Line Engineer to join the team on a full-time basis, providing a high level of technical support to their broad range of clients.

Key Responsibilities:

- Work closely with clients and third parties, maintaining a high level of customer service at all times
- Acting as an escalation point for other Engineers
- Working on a mixture of project and day to day tasks
- Provide a high level of technical support to a broad range of clients across varied industries
- Visit client sites when required
- Ensure all work is completed in line with company timescales and SLAs

Key Experience:

- A minimum of 3 years’ experience in a similar 2nd Line support role
- Troubleshooting Windows Server 2008/2012/2016
- Troubleshooting Microsoft Exchange 2010/2013/2016
- Experience with Office365
- Experience troubleshooting MS Windows 7, 8 and 10
- Good knowledge and understanding of TCP/IP
- MS Azure
- MS SharePoint

This is a great opportunity for a 2nd Line Engineer to join a thriving business who are leaders within their field.

As a 2nd Line Engineer you will be rewarded with a good package, great basic salary and excellent benefits, including remote working and excellent career progression.

Due to the nature of the role, you will require your own valid UK driving license with access to your own vehicle to access client sites from time to time.

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