Customer Experience

1 week ago

Widnes, United Kingdom Hattons Model Railways Full time

Come and work for a multi-million-pound e-commerce company, specialising in model railways. In our 70+ years of trading, we have become the 'go-to people' in our industry.

**Overall Purpose of the Job**

Working within our hub in Widnes, you’ll make sure our customers get the timely and professional service they expect.

Reporting to the Customer Communications Managers, you will be involved with:

- Demonstrating good time management as you will be accountable for working between all of our means of communication.
- Excellent interpersonal and communication skills, liaising with customers as well as other internal operational departments.
- Work face to face with the public within our store
- Supporting the core functions of the business through additional administrative duties

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by the organisation and the overall business objectives

**Previous Job Knowledge, Skills and Experience**

A positive attitude and a ‘can do’ approach is more important than previous experience, as full training is provided.
- Desired_
- Able to work at pace to targets
- Enjoys the challenge of working towards achieving individual performance targets as well as team KPIs
- A customer-centric work ethic to everything you do
- Experience working in a fast-paced and changing environment
- A can-do attitude
- Lives Locally to Hattons

Knowledge of model railways, diecast items or plastic kits is not required but would be beneficial

**Salary and Working Hours**

The hours for this role are from Monday-Sunday, 37.5 hours per week, 5 days a week.

Pay for this role is hourly, starting at** £9.80**. With performance-related pay, our top performers are **earning up to £11.00 an hour.**

**We also offer additional bonuses for staff who stand out and are named by customers for their excellent service.**

**Why work for Hattons?**

**Company Benefits**
- Health scheme which includes a variety of discounts against optical care, the dentist but also gym memberships and cinema tickets
- Pension scheme
- Staff discount
- Weekly pay - We believe it is important for our team to receive the money they have worked for as soon as they can, so all staff are paid weekly
- Opportunities for development and growth - Most of our most senior staff have started working at Hattons in entry-level roles. We pride ourselves on seeing potential in our team members and helping them to find the best place for them to thrive.

**Application Process**

Stage 1: Send us your CV and cover letter

Stage 2: Answer an online assessment

Stage 3: Invitation to a face-to-face interview with our Customer Experience team

Stage 4: Job offer

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