Property Services Officer

Location
Leatherhead, Surrey

Salary
- £28,700 per annum

Closing date
30/06/2025

Part of the Stonewater Group, Mount Green Housing Association meets people’s housing needs across Surrey and North Sussex through the delivery of a local service to its residents.

Here at Mount Green, we are now seeking a Property Services Officer - someone to provide a high quality technical and non-technical administrative support for property services.

As first point of contact for contractors and residents in dealing with repairs enquiries, you’ll maintain and improve an auditable file management system and assist in maintaining the property asset register and stock condition data, undertaking regular reconciliations and providing updates to contractors and colleagues when required.

You’ll ensure that the void process within repairs function is fully implemented, and you’ll seek quotes for void works, providing appropriate authorisation as per financial procedures and ensure that contractors’ invoices are checked, reconciled, and correctly coded. Working closely with the finance team to ensure effective budget monitoring and assisting with year-end financial requirements, you’ll ensure each contractor provides regular and accurate financial reporting and forecasting and use this information to aid budget management.

Working with the property services manager to produce and monitor relevant monthly KPIs, you’ll assist with monitoring all expenditure and processing invoices within agreed authorisation levels and manage and maintain the corporate contract register, clearly identifying contract expiry information and that necessary insurances and accreditations are always in place.
- Have experience working in a repairs and maintenance function within social housing.
- Have excellent demonstrable customer service and administrative experience, providing services to residents via telephone, face-to-face and digitally.
- Have experience managing and monitoring contractor performance.
- Have experience of providing financial scrutiny of contractors’ payment claims and invoices.
- Have experience working with an internal and external customer base and addressing individual needs.
- Have experience managing administrative processes, including maintaining digital and hard copy files, recording and maintaining professional and accurate records.
- Be able to plan, organise and prioritise workloads.
- Have good interpersonal and communication skills (verbal and written).
- Be able to foster effective relationships, internally and externally.
- Be computer literate, confident in the use of Office365 and Housing Management software.
- Be self-motivated and be a good team player.
- You are required to have access to your own vehicle insured for business purposes, with a full UK driving licence._

We would love to hear from you
- Are you ready to _**_#DiscoverMountGreen?_**

Documents

Job Description - Property Services Officer Copy.pdf

Our promise to you

At Stonewater we believe nothing is impossible. We’re driven by our mission, vision and values and inspire others to always strive to succeed. This passion and determination is what sets us apart. We are proud to be a place where being individuals is embraced and recognised.

So, if you want to make a real difference to people's lives and want to have a stimulating and rewarding career, we would love to hear from you.

**Benefits**:
At Stonewater we offer excellent benefits which help make us a great place to work*
- A specialist shared-ownership product helping you into your own home
- A retirement savings plan - up to 7% matched contribution rate
- Life assurance - 3.5x contractual pay
- Up to £10k interest-free loan for home work spaces
- 24/7 access to a totally confidential counselling helpline
- Healthcare cash plan
- Career development and progression opportunities
- Holiday starting at 26 days
- Deals and Discounts on shopping, travel, optical etc
- Cycle to work scheme
- Annual Company Day
- Values Award celebration events
- Team building days

And much more

Stonewater supports equality of opportunities and are dedicated to being a diverse, inclusive, and supportive workplace. We are a Disability Confident employer.
- _These benefits may differ for zero hour contracts_