Maternity Ward Administrator

Maternity Service Ward Administrators

Newham General Hospital

Variable Shift pattern and Hours

An exciting opportunity has arisen for an experienced, highly-motivated and enthusiastic Administrator to work within the Maternity team at Barts Health NHS Trust.

This position is based within the Womens and children’s Academic Group, and will be based at Newham University Hospital. This is a busy and dynamic service where we put patients at the centre of the care that we provide.

Although this role is advertised as permanent but we also have some fixed term opportunities within the service and would welcome the opportunity to discuss about how we may accommodate any flexible/fixed working arrangement.

To deliver and coordinate an effective administrative and reception service to Maternity wards.

The post holder will be expected to rotate between all maternity wards to fulfil shift patterns, to cross cover, and to fill in gaps as required.

At reception level, the post holder will be responsible for ensuring that patients are appropriately admitted and discharged on CRS, make appropriate appointment, ensuring that patients demographics details are accurate and up to date.

Responsibility will include ensuring all phone calls are answered and activity are kept up to date.

Barts Health is one of the largest NHS trusts in the country, and one of Britain’s leading healthcare providers.

The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.

Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.

We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment where staff treat one another with dignity and respect. We aim to create an equitable working environment where every individual can fulfil their potential.

Clinic Reception Duties
- Provide a high quality reception service to all clinic users ensuring an efficient, professional and prompt reception and administration service is delivered at all times
- Provide excellent customer care to ensure timely, relevant advice and assistance to all Maternity service users
- Work together with the relevant clinical staff, Pathway Coordinators and Managers to ensure that ward is running run as effectively and efficiently as possible
- Manage all telephone calls according to departmental standards and respond appropriately to maintain effective communication channels
- Deal with all enquiries from patients, staff and visitors in a courteous, efficient and tactful manner referring to appropriate staff when necessary
- Keep the reception and waiting area tidy and to monitor environment, reporting any concerns to the appropriate body

Patient Administration
- Add patients to the waiting list and schedule and issue patients with follow-up appointments/diagnostic appointments where appropriate. Provide patients with appointment letters or discharge summaries and any necessary/relevant information
- Ensure that discharge outcomes from the ward are entered into the Trust system in real time and, where necessary, check that the outcome from the ward matches the relevant discharge summary.
- Ensure that all patient notes and any other relevant clinical information updated and prepared prior to clinic where necessary
- Ensure effective mechanisms for tracking patient records both inside and outside the ward and to co-ordinate tracking of records and respond to requests for patient records from other departments
- Be aware of Trust access targets and ensure clinic lists are prepared and appointments scheduled in order to meet/exceed these targets, informing management when patients are booked outside of these waiting time targets
- Work closely with the clinical team to identify mechanisms to improve service delivery and ensure that an optimum service is provided at all times
- Be aware of patients with special needs and to ensure these needs are met/exceeded by notifying appropriate clinical staff i.e. where patients require transport or an interpreter

Information Management
- Enter coding data onto the Trust system against th