Operational Account Manager

1 week ago

StainesuponThames, United Kingdom Freightserve Full time

Freightserve recruitment are looking for an Operational Account Manager for a worldwide Freight Forwarder. The company is based in Staines upon Thames area.

**Job purpose - General Summary and Scope**
- Build and expand relationships within our customer network
- Ensure a high-level and consistent service is delivered, continuously reviewing Key Performance Indicators, customer requested reporting requirements, and additional ad hoc projects across all international and domestic locations
- Seek continuous improvement of system and process developments to provide the required information for our customer in the most efficient way possible
- To liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs.
- Accomplishes department objectives by working with the branch managers to plan and evaluate department activities and support with projects and tasks where required

**Key duties and responsibilities**

**Account Manager Job Duties:

- **
- Operate as a key customer contact for any and all matters specific to their operations
- Work as the conduit between the Sales Team and Operational team to ensure needs of customer are met
- Deliver specific KPI’s as outlined by the client and sharing as defined by client. Submitting reports of the same as required within the specified timelines (eg MBR / QBR)
- Building excellent rapport and communication channels with network and the client contacts.
- Escalation of any issues/ concerns or identified improvements in a timely manner.
- To be available for Client queries and client performance calls
- Provide a consultative approach to deliver the best products and service in the industry. Be solution orientated and innovative to the client needs
- Have brand and marketing awareness both on behalf of your client but also on behalf of Company.
- Working with the team and communicating internally about client projects with key actions and deadlines.

**Qualifications and key skills:

- **

Performance Management, Project Management, Quality Management, Results Driven, Developing Standards, Teamwork, Handles Pressure, Giving Feedback

Qualifications include:

- Highly motivated and confident self-starter
- Excellent phone manner and communication skills with a friendly and professional approach
- Excellent attention to detail and being thorough
- Proactive Team player with good internal communication skills
- An entrepreneurial approach and positive attitude
- An analytical approach to problem solving
- The drive and determination to succeed within a highly competitive environment
- Resilience and tenacity
- Results driven
- Ambitious and constantly striving for excellence and success

**Benefits:

- **
- There is a non-contractual bonus available. A 'bonus pot’ is divvied out at the end of each year to the team
- 25 days holiday (bank holidays on top)
- Preference is office based, but can offer some flexibility

**As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shippingindustry.

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