1st Line Service Desk

2 days ago

Liverpool, United Kingdom Matt Burton Associates Full time

MBA are proud to partner one of Liverpool’s most innovative finance organisations in their search for a 1st Line Service Desk Analyst on a permanent basis.

As 1st Line Service Desk Analyst you will be the first line response for all ticket requests, work as part of a team and individually troubleshoot. Secondary Duties: Provide all other business critical support where necessary.

The role is predominately remote based with office visits (Central Liverpool) once / twice a month.

This opportunity can provide traditional Service Desk progression or alternatively into the Software Development team if your interest is in programming.

**1st Line Service Desk Analyst - Responsibilities**

Being the first point of contact for all support requests
- Providing 1st Line diagnosis and resolution
- Maintain a high level of 1st time fix rates
- Maintain written documentation on each call; escalating complex problems to the next level of support as required by documented procedures.
- To liaise, collaborate and work with other developers, systems analysts or business users to contribute to the design and analysis of the system.
- Report to the development manager and other senior developers.
- Manage own workload and prioritise effectively.
- Work under high pressure targets.
- Other ad-hoc duties as reasonably required by the business.
- Work with multiple users across multiple offices/countries.

**1st Line Service Desk Analyst - Skills**
- Prior 1st Line exp or the willingness to learn
- Gather requirements effectively
- Excellent knowledge in Microsoft Office
- Excellent communication skills

Nice to have:

- Knowledge in programming and interest to learn (not required if your interest is to progress within the Service Desk function)
- Agile: SCRUM/Kanban
- Proclaim
- SQL
- C#.NET,, ASP.NET, MVC

**1st Line Service Desk Analyst - Perks**

Remote / Flexible work life balance culture

25 days’ holiday

Enhanced Pension Scheme

Life Assurance
- 4 x basic salary

Season Ticket Loan

Dental Plan

Training and development opportunities / clear progression scheme

**Salary**: £18,000 / £22,000

Mobile - 07714745850

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