Systems Administrator

19 hours ago

Leicester, United Kingdom PPL PRS Full time

You’ll determine the needs of the business and what conditions are required to be met for successful change or implementation of a new or existing business process providing a positive user experience.

Develop Specifications to provide and maintain a system that meets the customer needs.

Assist the support teams by testing enhancements and future functionality in or to improve the quality, reliability and performance of the system.

Develop the necessary technical and business process skills to support the team and the process.

**We want you to...**
- Configure and design functionality and end-user support of the Salesforce platform.
- Establish and implement change control and best practices with regards to system maintenance, configuration, development, testing, data integrity, etc.
- Take on the role of technical lead in transformation projects, designing and delivering solutions as required by the project and set out by the project manager. Gather and record requirements. Effectively communicate with the project team, providing updates on progress, risks and time frames. Manage expectations and handle objections appropriately.
- Identify production risks and areas for improvement; prioritise, design and facilitate successful implementation and adoption of new processes.

**You will have.**

Essential
- Salesforce Certified Advanced Administrator 201 certification achieved
- Minimum 24 months configuring Salesforce or a comparable system, including workflow rules, validation rules, permissions and custom fields
- Strong experience with Microsoft Office - Word, Excel, PowerPoint and Outlook

Desirable
- Salesforce Certified Advanced Administrator 211 certification achieved
- Experience of completing User Acceptance Testing and deployment for complex business processes
- Experience with bulk data management tools, such as Data Loader, Demand Tools
- Experience of coaching others on system understanding (preferably Salesforce)

**You will be**
- A creative and inquisitive approach to problem solving
- Strong analytical skills and the desire to troubleshoot
- A quick learner with a technical understanding and the ability to communicate this on all levels
- Puts quality first whilst having good time management
- Excellent communication, both written and verbal, hand in hand with good listening skills
- Stakeholder management experience and the confidence to challenge where required
- The desire to work independently and proactively, as well as being a team player
- The ability to prioritise and meet strict deadlines

IND1

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