Customer Relationship Executive

9 hours ago

Exeter, United Kingdom Office Angels Full time

**We are seeking a Customer Relationship Executive for a successful and growing business in Exeter. This is a great role for someone with a Customer Service or Sales background looking for a new opportunity with a supportive, down to earth company**

**JOB TITLE**:CustomerRelationship Executive

**LOCATION**:Exeter

**SALARY**: Up to £25,000 basic salary with competitive commission structure (realistic earnings around £35, 000k per annum)

**HOURS**: 8.30am-5.30pm (Monday-Friday)

**BENEFITS**: 25 days holiday plus Bank Holidays, Up to 10% Bonus, Group life assurance, Generous Employee Discount, Discounted RAC Breakdown Cover, Wellbeing Service.

**THE COMPANY**:Friendly, down to earth and progressive telecommunications company who really value their employees and provide fantastic training.

**THE ROLE**: The key focus of this role is to increase the base of residential broadband customers by both inbound call handling and outbound warm calling, handling new customer acquisitions and existing upgrades.
- Answer, present and close inbound sales enquiries.
- Make outbound sales calls using the Lead Management Tool / CRM and other enabling listings databases
- Respond, present and close online enquiries generated from the website and App.
- Enter and process orders onto our SOP (Sales Order Process-HOBS)
- Ensure daily/monthly targets are met and the Lead Management Tool /CRM is updated efficiently and promptly, in order for the Telesales Manager to compile daily/monthly statistics.
- Collaborate closely with other Sales channels to establish clear working guidelines.
- Build a pipeline of sales generated from inbound and outbound sales enquiries, as well as online pre registrations
- Collaborate closely with the Telesales, Service Delivery and Customer Success teams
**THE PERSON**:

- 1+ years' experience of inbound/outbound customer service
- Proficient in MS Software suit, and a CRM would be preferable but not essential
- Excellent written and verbal communication skills
- Detail oriented and analytical
- GCSE Maths & English passes
- Excellent people skills
- Thrives in a multi-tasking environment and can adjust priorities on-the-fly.
- A general ability to learn and use a variety of software/apps/digital media

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

To speak to a recruitment expert please contact Vicky Williams

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