Volunteer Coordinator

**Volunteer Coordinator**

We give children the reading skills and confidence they need for a fair chance in life, through our volunteer-led programme. Our volunteers are vital to our ongoing success at Bookmark and our team are focused on providing them with a positive and rewarding volunteer experience. As a Volunteer Coordinator you’ll support our volunteers and proactively look for ways to grow our volunteer community. We’re looking for someone with a passion for process, admin and customer service, who can also provide an efficient and effective service.

**Do you want to join a company with ambitious plans to make a social impact?**

When a child can navigate words, they can navigate the world. That’s why we’re helping children develop the reading skills they need to succeed by creating flexible volunteering at the heart of our communities. The Bookmark app matches schools with fully safeguarded, vetted and trained reading volunteers in the local community, at the tap of a button. Each volunteer delivers one-to-one reading sessions for a six-week programme with a child who needs extra help with their reading.

We are a small but growing team of hard-working people, who care about what we do. We love to roll up our sleeves, try new ways of doing things, and support each other so that we can achieve our goals. If that sounds like you and you share our vision and values, we'd love to hear from you.

Bookmark is committed to promoting a diverse and inclusive community. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. We offer a range of family friendly, inclusive employment policies and opportunity for flexible working arrangements to support team members from different backgrounds.

**Help us change the story for more children.**

**Job description**

**Volunteer attraction and engagement**
- Work with the Volunteer Attraction & Engagement Manager to deliver the Volunteer Strategy and Bookmark’s vision
- Actively promote Bookmark’s volunteering offer through online and in-person events
- Support the operations function to increase volunteer activeness, satisfaction and retention
- Actively share ideas from the wider team, volunteer community and wider stakeholders to deliver on required outcomes
- Coordinate the implementation of activities and initiatives to deliver the required outcomes, supported by other functions in the charity
- Deliver a range of activities and initiatives, to ensure the most effective use of time and money in achieving the required outcomes
- Work with KPIs to achieve overarching goals
- Coordinate and facilitate the delivery of events and drop-in sessions for prospective, onboarding and onboarded volunteers -supported by other teams and external experts where appropriate, to host sessions
- Continuous development and coordination of other support services, including but not limited to our volunteer messaging platform, FAQs and the Volunteer Line
- Encourage volunteers to help and support each other, through facilitating peer-to-peer communication
- Maintain Bookmark presence on volunteer platforms, ensuring content is updated and engaging
- Coordinate volunteer reward and recognition initiatives
- Act as a point of contact for volunteer concerns and queries, escalating when required
- Act as the voice of the volunteers, raising concerns and highlighting issues to the charity
- Provide advice based on volunteer feedback to the wider organisation
- Support and coordinate the volunteers on the Volunteer Advisory Board

**General responsibilities**
- Proactively identify opportunities to improve Bookmark’s processes across all areas
- Articulate the benefits and value of volunteering with Bookmark to prospective and current partners
- Identify and lead on collaborations and partnerships with other organisations that align with our vision and values to support more children, and support us to achieve our aims
- Input and maintain accurate and up-to-date information on our systems, including Salesforce CRM and SharePoint
- Ensure that all activity helps to build Bookmark’s brand and is always brand compliant

**Person Specification**
- Passionate about our vision and mission
- Excellent communication skills, both verbal and written
- A strong focus on safeguarding and a child-centred approach
- Confident presenting to a variety of audiences
- Ability to work across functions
- Friendly, inquisitive and helpful mindset
- Enthusiastic, professional and positive, with a strong customer service ethos
- A passion for administration, process and procedures
- Ability to engage a variety of audiences
- Service delivery focussed with a desire to achieve targets and objectives
- Strong time management and organisational skills
- Structured problem-solving approach with excellent attention to detail
- Ability to work independently and co