Support Line Contract Coordinator

Reference number: CF25-10
- Location: Edinburgh
- Closing Date: 9th June 2025
- Interview Date: It is anticipated that interviews will be held week beginning 16th June
- Salary: £30,002 - £35,076
- Post Type: Full-time

Do you want to create a safer, brighter future for all children in Scotland?

Children First, Scotland’s national children’s charity, is seeking to appoint a **Support Line Contract Coordinator**. By joining our team, you will fulfil a vital role in supporting colleagues in helping us stand up for children, keep them safe and support them to recover from trauma and abuse through our national support line.

**The Role**

Based in Edinburgh, the role involves offering expert care, guidance and support for our Support Line colleagues. Delivering high quality support to enable the functioning of our support line helps us in our goal of reaching more families and providing the vital support they need.

You will be required to support the recording and reporting of our work across three databases. Provide support for a large team including volunteers, reporting and monitoring and ensuring maintain accurate records that inform the charity and support with service development and meeting our organisational strategy.

Today’s generation are facing unprecedented challenges. From mental health, money worries and online harm, to struggles at school, our support line can offer emotional, practical and financial support to any family in Scotland. We also offer advice to anyone who is concerned about a child’s wellbeing.

Taking a child-centred approach, you will work to ensure the safety of children and young people by protecting and promoting their rights.

**What we are looking for**

You will possess a relevant qualification or proven administrative experience.

Excellent administrative, It and financial skills to support the work of Children First Support Line and Assistant Director.

Ability to research, request and collate data/information and responses on behalf of Assistant Directors and the Service.

Able to manage and maintain diaries, coordinating meetings/events.

Demonstrate a commitment to our vision and purpose.

Able to work well with competing demands.

**What you can expect from us**

As well as a rewarding career and development opportunities, we offer 40 days annual leave per year pro rata, a contributory pension scheme, generous maternity/adoption and paternity leave, flexible working opportunities and wellbeing support.

With a supportive and inclusive working environment, the salary for this role is £30,002 - £35,076 per annum.

**Our values**

Living our values, you will make a direct impact to the lives of children across Scotland. With love, we put children first. With purpose, we transform children’s lives together. With strength, we do whatever it takes to protect Scotland’s children.

**How to apply**

We believe all children should have hopes, dreams and opportunities. But for many they don’t exist. This has to stop. We must put children first.

Do you have what it takes to join our team and help us protect children and keep them safe? We would love to hear from you.

Closing date: 9th June 2025. It is anticipated that interviews will be held week beginning 16th June.

If you would like to discuss any aspect of the role before applying, please contact:
For further information and to apply, please visit.

Children First has a long tradition of valuing and involving sessional and volunteer workers. To find out more about volunteering with us, please visit our website.

The selection process will include seeking PVG Scheme

Children First is the working name of the Royal Scottish Society for Prevention of Cruelty to Children. Registered Charity No: SC 016092