Import Customs Clerk

2 weeks ago

Tilbury, United Kingdom Headford UK Full time

**Overall Responsibility**
- Sustain a high level of competence in all areas of customs procedures & accurately declare FCL shipments going into Felixstowe, Tilbury, Southampton, Liverpool and Grangemouth.

**Specific responsibilities**
- Processing a range of customs entries (homeuse, bond, bond removals ) for FCL shipments
- Dealing with general enquiries from importers concerning all areas relating to customs procedures, i.e. tariff classifications, duty rates, licence and any other documentation requirements
- Liaise with colleagues internally on a daily basis regarding clearance & delivery of shipments
- Calculate Duty/Vat costs
- Duty/vat reclaims
- Cover FCL clearances at Thamesport and all LCL clearances when a member of staff is on holiday or off sick
- Knowledge of chief (CNS), Destin8, Multifreight, multished
- Must be a team player but also able to work on own initiative to meet tight deadlines.

**Key performance standards**
- Sea freight Clearance/NCTS (T1) declarations
- Knowledge of Customs procedures, Rules and Regulations
- Due Diligence & care when completing all customs entries

**Company/Industry Knowledge & Familiarisation**
- Understanding of Uniserve, its policies and benefits
- Basic proficiency in job responsibilities
- Understanding Customs
- Understanding Airfreight
- Understanding Warehousing
- Understanding Seafreight
- Understanding Sales
- Understanding Roadfreight
- Understanding the Supply Chain

**Sales**
- Sales Skills
- Sales Negotiation Skills
- Telephone Sales Skills

**Business Skills**
- Basic Understanding of Accounting
- Effective Grammar & Proofreading Skills
- Fundamental Business Writing
- Report Writing
- E-Mail Etiquette Skills
- Complaint / Objection Handling Skills
- Conflict Management Skills
- Assertiveness Skills
- Telephone Etiquette Skills
- Contract preparation skills
- Effective Meetings
- Effective Negotiation and Purchasing Skills
- Effective Presentation Skills
- Cross-Cultural Project Management Skills
- Knowledge of World Geography
- Project Management Skills
- Employee Selection Skills
- Stress Management Skills
- Time Management Skills
- Fundamental Typing/Keyboarding Skills

**Customer Service**
- Basic Customer Service Skills
- Intermediate Customer Service Skills
- Intermediate Internal Support Skills

**Management**
- Management Skills
- Sales Management Skills

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