Administrator for Twickenham/richmond Recovery

South West London and St George's Mental Health NHS Trust has a rich history, well-established community links and an international reputation. We provide a full range of local mental health services to the Kingston, Merton, Richmond, Sutton and Wandsworth London boroughs, as well as specialist forensic mental health services, including high secure services, at Springfield Hospital.

We take pride in providing specialist care to our service users where our Trust values; being consistent, compassionate, collaborative, respectful and open is at the heart of everything we do. When you join us, you’ll be part of something special - an innovative and rapidly growing organisation that is helping to redefine the Mental Health, education and social care landscape in the UK.

We are seeking an experienced Administrator to provide Secretarial/admin support to the Twickenham/Richmond Recovery Support Team at The Maddison Centre (Teddington). The post is 5 days a week, 37.5hrs, Mon-Friday.

The post will be working with Twickenham/Richmond Recovery Support Teams. Admin tasks to include using computerised information systems (RiO), collating statistics and returns as required by the Trust and Local Authority, processing medical correspondence, booking appointments, developing and maintaining filing systems, being the first point of contact for patients, relatives/carers and other professionals service queries. To be responsible for ensuring referrals to the team are processed efficiently.

We offer a number of excellent staff benefits and understand the importance of a healthy work life balance. Some of our benefits are highlighted here:

- Generous pay, pensions and leave,we offer a comprehensive pay, pensions and leave package which is dependent on the role and length of service.
- Work life balance,we support a range of flexible options, such as: part-time working, job sharing, term-time working, compressed hours and working from home.
- Career development,there are plenty of opportunities to progress your career and we support your development through a number of programmes such as mentoring, coaching, positive people management, collective leadership and other talent programmes
- Subsidised car parking
- You can park at any of our sites at a reduced rate of £20/month.
- NHS discounts,with discounts up to 10% from a variety of well-known retail brands though Health Service Discounts website.

**Other benefits include**:

- Eye examinations
- Looking after your health
- Cycle to work scheme
- Car lease scheme
- Season ticket loan
- Childcare vouchers
- Staff restaurants
- To be responsible for ensuring the data on the required electronic patient care record or Local Authority systems, if required, is accurate and up to date. The post holder will review the Trust dashboard for team members. To address and alert teams to errors and problems as they arise.
- To support team members in being able to access basic information held on My Dashboards
- To ensure that all service users patients and visitors are received in a courteous and efficient manner.
- To facilitate effective communication within the team by providing team members with messages and information.
- To ensure that all telephone enquiries to the team are handled politely and sympathetically, ensuring that all messages are passed on to the appropriate person in a timely and accurate manner which may often involve dealing with difficult and distressed patients on the phone or in person.
- To support the administration of team meetings by recording meeting actions, meeting preparation to include distribution of agendas and associated papers and follow up actions and distribute these as appropriate.
- Organise meetings including room bookings or video conferencing were possible and as required
- Ensure that administration related Trust KPIs are addressed through regular reports provided by the Team Manager.To liaise with the Administration Team Manager on matters relating to building maintenance
- issues and where appropriate co-ordinate all the support services provided to the team including
- domestic, catering, security, estates etc.
- To be responsible for the ordering and purchasing of stationery and office supplies for staff as well as
- monitor and ensure that adequate levels of stationery supplies are maintained and distributed
- accordingly liaising with the Procurement Team regarding any problems.
- To have the need for confidentiality of service users and professional information
- To take responsibility for ensuring the security, cleanliness and maintenance of premises and
- equipment, ensuring that any work required is carried out by the appropriate agency
- To undertake any other duties commensurate with the general level of responsibility of the post.
- To implement Trust and team policies/procedures and propose changes to practices if necessary.