Casual Sales Assistant

2 weeks ago

Croydon, United Kingdom House of Fraser Full time

Company Description
**About House of Fraser**:
**Job Description**:
**The Role of Casual Sales Assistant**:
A customer focused role driving customer loyalty and sales through the provision of an individual bespoke service.

Whilst this is a customer facing role, we require an individual with the flexibility to support colleagues in other areas of the store when required from time to time.

**Key Accountabilities**:

- To greet and engage with customers on arrival and answer any first queries e.g. where is buy and collect.
- Able to assist customers where security tags have been left on at the barriers
- Able to recognise and support on nearby tills if necessary.
- Deliver a world class customer experience that is unrivalled in the marketplace
- Display excellent attention to detail when helping to style customers by actively listening to their needs
- Introduce customers to and demonstrate enthusiasm for all multi-channel services to drive sales and build customer loyalty
- Resolve queries effectively face-to-face or on the telephone
- Maintain replenishment and achieve excellent stockroom and back of house standards to ensure product availability
- Maintain high standards of personal presentation
- Take an active role in supporting in-store events, providing ideas and feedback on ways to improve.
- Maintains sophisticated retail and visual standards to capture the customers imagination to drive sales
- Takes an active role in loss prevention within the store
- Adheres to all health and safety policies at all times

**Qualifications**:
**Essential Skills**:

- Relevant customer facing experience which reflects the role
- Can demonstrate a passion for working with customers to enhance their shopping experience
- A desire and ability to deliver sales against targets set
- Ability to communicate confidently with colleagues and customers
- Be a team player

Additional Information
**Think without limits** - Think fast, fearlessly, and take the team with you.

**Own it** **and back yourself**:

- Own the basics, own your role and own the results.

**Be relevant - **Relevant** **to our people, our partners and the planet.

This role has no guaranteed hours of work, hours of work can therefore vary from week to week and as a result there may be weeks when no hours of work are offered.

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