Travel Designer

7 days ago

London, United Kingdom Jacada Travel Full time

**About the role**:
You will be creating bespoke, one of a kind travel personalized trips for our travellers. Speaking with them to understand their needs and using your first-hand knowledge and our network of contacts to create the best possible experience for them. You will also provide exceptional customer service before, during and after travel.

**What you’ll be doing**:

- Improving the quality of services and products in Asia Pacific, as well as sourcing new and unique offerings within that area
- Following up on client feedback, and resolving any issues with suppliers and clients in a timely manner
- Engaging with clients to build a strong rapport and deliver excellent customer care before, during and after travel
- Working collaboratively with the Operations, Marketing, Flights, and Concierge Teams to ensure all details are covered and clients have a seamless experience from start to finish
- Creating and updating sample plans for the website
- Writing pieces and sourcing pieces with Marketing when needed
- Delivering FAM reports after trips for product training and sharing knowledge and updates within the teams
- Maintaining strong, open and supportive professional relationships with DMC's and suppliers on the ground

**What You’ll Need To Succeed**:

- Strong work ethic and sales driven
- A creative flair for designing unique and inspiring trips that stand out above the rest
- Passionate about delivering an outstanding level of service and willing to go the extra mile to make clients happy
- Self-motivated, proactive, ability to multi task and stay calm under pressure
- Able to prioritise tasks, manage workload and work to deadlines effectively
- Great written and verbal communication skills
- Strength of character and strong team player with a keen eye for detail
- Driven and determined to always do better and improve what we offer in terms of sales, service and efficiency
- In-depth knowledge of the destinations throughout Asia Pacific, from larger cities to lesser known areas
- Experience in a customer-service or sales role

**About you**:

- Able to actively listen and demonstrate empathy and self-awareness.
- Humble and open to learn and adapt as things change.
- Being curious and staying open-minded in the face of challenges, and viewing problems as opportunities to learn.
- Building a culture of collaboration, learning and best practice within and across teams.
- A ‘big picture’ mindset - appreciative of your position within our clients biz as an organization comprised of different teams collectively working together towards the same goal.

**The Small Print**:
Office Hours: Monday - Friday 10am - 6pm in Shoreditch (3 days in office, 2 days WFH)

**Salary**: up to £30,000 DOE first 3 months topped up to £35K wage to factor in expected commission thereafter. Also an extremely generous commission structure of up to between £50,000 - £70,000 OTE in the wider role itself post month 3.

Start Date: ASAP

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