Customer Service Advisor

2 weeks ago

Merseyside, United Kingdom Edinburgh Lloyds Full time

**Role**: Customer Service Advisor
**Location**: 1 Leeward Drive, Speke, Liverpool, L24 8DA - **homeworking will be available after 3 months in the role**
**Salary**: £10.58 base rate with additional rates paid from £11.63 to £15.17 per hour for unsociable hours (7am to 8am and 8pm to 11pm)
**Additional remuneration**: Over time paid at time and a half & double time and Flex Pay Bonus
**Hours**: 35 hours per week, Monday-Sunday, Working hours between 07:00a.m and 11:00p.m. working 5/7 days a week
**Training**: full paid training will be given right from the start

If there was ever an opportunity to kick-start or further enrich your customer service career, this is it. Becoming a Customer Service Advisor with one of the UK's largest banks provides a great full-time position, with a company that is dedicated to offeringyou career progression opportunities.

We are looking for Customer Service Advisors to join the busy team within the Customer Contact division of a major UK bank based in Liverpool, L24.

If you always put the customer first and have a passion for helping people and creating an outstanding customer experience, then you could be the perfect fit for this role. A professional telephone manner and strong communication skills are a must as this isa fast-paced environment and you will be handling a high volume of calls for a big banking brand. Excellent computer or telephone technical support, customer service or banking will be advantageous. This fantastic employer is committed to supporting you throughexcellent in-house training and personal support so you will be taught everything you need to know in order to settle in quickly and excel in your work.

**Benefits**:
** Full paid training**
** Weekly pay**
** Generous holidays with 28 days per year**
** Employee of the Month rewards**
** Competitive pay rate/Overtime**

**General Skills/Experience**:

- Perfect position for those looking to kick-start their financial services career having just finished Education or further enrich their pre-existing Customer Service career.
- Previous customer service experience (call centre/retail/hospitality/front of house/receptionist)
- Excellent communication - oral and written.
- Confident telephone manner (previous telephony experience is desirable)
- Continuous improvement mind set.
- A keenness to develop a deeper level of expertise in all areas of the banking brands end to end goals.
- Ability to work unsupervised and deliver quality work across multiple tasks within required deadlines.
- Positive and approachable manner.
- Excellent team working skills.
- Clear credit history & clear criminal record

**Core Responsibilities**:

- Taking inbound calls from existing customers to resolve queries around their Private Retirement Pensions, Work Place Pensions or Protection policies
- Can also be taking calls from IFA's (Independent Financial Advisors)
- Calls are customer led
- Helping customers to log in, resolve issues etc and walking them through the process over the phone
- Using effective communication to deal with enquiries
- Updating customer requests, handling queries and resolving any customer issues in relation to their pension/protection policy
- Identify and suggest improvements to new and existing processes, procedures and systems

So, if you are looking for a challenging role where you can expand your skill set with a company that will support your career progression, then this could be the perfect job for you. Get in touch with us today.

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