Customer Service Advisor

1 day ago

Halifax, United Kingdom Pertemps Lloyds Full time

Customer Service Advisor
Location: 6 Trinity Road, Halifax - HX1 2RG - office based
(Work from home option at manager discretion following training completion)
Training location: Trinity Road, Halifax
Pay Rate : £10.60 per hour
Working patterns: 4/7 days per week (between 8am and 7:45pm) 35 hour working week
Temporary role: 6 months (ongoing basis). Extension of contract potential dependent of business requirements with a likelihood to be made permanent in the future.
Pertemps are recruiting on behalf of Lloyds Banking Group seeking Customer Service Advisors within their telephone banking departments.
Lloyds Banking Group are committed to supporting customers, communities and businesses and have been doing so for over 320 years.
If you are looking for a new role to gain fantastic experience, be provided full training and would like to work for one of the UK's leading banks as a Customer Service Advisor then this is the role for you No experience is necessary as full training willbe provided.
As a Customer Service Advisor you will be using your excellent customer service skills to be the first points of contact for Lloyds Banking Group customers, dealing with inbound calls or helping customers resolve issues either via the telephone or Webchat.
WHAT'S IN IT FOR YOU?
35 hour working weeks
Potential to go permanent in this position
A full comprehensive training and coaching package
Potential for overtime opportunities (with great overtime pay rates)
Potential for future pay progression (length of service and competency based)
Bonus scheme available
The opportunity to work with some of the most influential and experienced managers in the banking industry
Generous holiday allowance
Opportunity to gain great Customer Service and Administration experience (full training provided)
Opportunity to work from home upon completion of training period and following performance review. (at manager's discretion)
KEY RESPONSIBILITIES:
Manage inbound customer calls relating to their accounts and products, keeping it simple and making it easier to do business
Complete telephony, digital and admin based tasks to service customer queries
Take ownership of customer problems, solving them at first point of contact and escalate when required
Take ownership of personal development and training, through regular review of performance against business objectives, and take responsibility for self-development
Personally contribute to an environment where colleagues want to work and customers feel valued
Attention to detail is key, as is the ability to keep a focus on customer outcomes.
SKILLS/EXPERIENCE:
Previous customer service experience beneficial but not essential
A great attitude towards providing an excellent level of customer service which exceeds customer expectations
Good communication - oral and written
Ability to adapt to change while embracing new ideas
Embrace 'in the moment' coaching to develop your skills and knowledge
Ability to work unsupervised and deliver quality work across multiple tasks within required deadlines
A good understanding of IT/ Computers
Please note that it is a mandatory requirement to complete pre-employment checks including, but not limited to, a CREDIT CHECK and DBS check in order to be considered for this work assignment.

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