Customer Service Advisor

2 weeks ago

Kembrey Park, United Kingdom Thames Water Full time

**Who are we?**

Thames Water is the UK’s largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km’s of pipes, to keep taps flowing and toilets flushing.

At Thames Water, every one of our actions, big and small, matters every day. Water is essential to daily life, and that means our business is always open.

**The role**:
The role of Customer Service Advisor is fast-paced and varied, so if you’re looking for a job that will keep you on your toes, keep reading

As a Customer Service Advisor, you will be the first point of contact for our customers and will strive to deliver a great customer service experience for everyone you speak to. You will need to take ownership of each situation, ask the relevant questionsand come to a resolution that leaves the customer feeling that they have been heard and dealt with in the best way possible.

**What we are looking for**:
Previous Customer Service Advisor experience is not necessary, all we ask is you have a proactive attitude and always look for a positive solution to things. Everything else, we can teach you throughout our great training program that starts the moment youwalk through the doors

**What’s in it for you (the important stuff)**:

- Salary starts at £19,500 with a performance-related salary progression
- 24 days holiday - increasing to 28
- Team incentives
- Defined career progression
- Flexible working after training - allowing you to work from home for over half of your shifts after 3-6 months..
- This is a shift-based role; 36 hours per week between the hours of 8am to 8pm Monday to Friday, working 1 in 3 Saturdays from 8am -1pm with a day off in lieu in the week

**What’s in it for you?**

Our competitive salary package includes an excellent contributory pension, 24 days holiday per year increasing to 28 with a length of service, and a wider benefits scheme including our benefits hub, which is packed full of offers and information to saveyou money and support your wellbeing.

Thames Water is a dynamic,?rewarding?, and diverse place to work, with opportunities around every corner. If you join our team, you’ll enjoy a fulfilling career, flexible working?arrangements?, and great benefits. We’re also proud to be an equal opportunityemployer, Stonewall Diversity Champion, and Disability Confident Leader and we’re a Times Top 50 Employer for Women.?

We deliver life's essential service so our customers, communities, and the environment can thrive. This means, that when a crisis happens, we all rally around to support our customers. As part of your role, you’ll be asked to help out our Instant SupportTeam to help our customers in their hour of need. This is incredibly rewarding, and you’ll be given full training - it’s also a great opportunity to learn more about our business and meet colleagues.

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