Quality Assurance Assessor

2 days ago

Manchester, United Kingdom Davies Resourcing Full time

Our client, an award-winning innovative motor insurer, are looking to recruit a Quality Assurance Assessor to join their Manchester office.
To be successful as a Quality Assurance Assessor our client is looking for experience from a motor Insurance background ideally within a Personal Injury capacity.
**Job responsibilities**:

- Conduct quality assurance assessments and cross validations as required, within agreed timescales and as per agreed schedule
- Achieve KPI’s and SLA’s including timely and accurate delivery of all tasks and reports
- Identify and assist with continuous development of departmental processes and procedures and drive improvement to support the achievement of business objectives
- Supporting with external supplier reviews when required
- Analyse adequacy of identified risk and the reliability and adherence to internal controls

**Experience & knowledge**:

- Strong experience working within Motor Insurance in a Fraud or Personal Injury or similar team
- Providing coaching to employees
- Working in a quality assurance environment including risk and controls principles, focusing on customer outcomes
- Problem solving and continuous improvement principles
- Data analysis and translation of management information to tangible actions
- Private motor vehicle insurance industry, ideally in both policy and claims environments
- Working in a financial services regulated environment and with a sound knowledge of insurance policy and claims principles

**Some of the benefits on offer**:

- Fantastic training and development opportunities
- Flexible working
- YOUday - we give you an extra day off to celebrate a special day
- The opportunity to take a paid day off each year to do charity work
- A health cash plan
- Help with travel expenses
- The opportunity to buy additional holiday
- Company pension scheme
- Group life assurance
- Enhanced maternity and paternity pay
- Professional subscription fees paid
Employee wellbeing is high on the client’s agenda here too. They provide a weekly free fruit delivery, discounted membership at a local health club and access to an Employee Assistance Programme, which promotes physical and emotional wellbeing at work and athome. In addition, they provide wellbeing events throughout the year to support physical and mental health.

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