Inbound Call Centre Operator
1 week ago
Job Title: Call Center Representative
**Duties**:
- Answer incoming calls and respond to customer inquiries in a professional and timely manner.
- Provide information about products and services, including pricing and availability.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, transactions, comments, and complaints.
- Identify and escalate priority issues to the appropriate department or supervisor.
- Follow communication procedures, guidelines, and policies.
- Maintain a high level of knowledge about company products and services.
- Meet personal/team qualitative and quantitative targets.
**Skills**:
- Excellent verbal communication skills with the ability to actively listen and respond effectively.
- Strong problem-solving skills to address customer concerns and find appropriate resolutions.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- Attention to detail with accurate data entry skills.
- Ability to work well in a team-oriented environment.
We offer competitive compensation, comprehensive training, opportunities for career growth, and a supportive work environment. If you are a motivated individual with excellent communication skills and a passion for providing exceptional customer service, we would love to hear from you.
**Salary**: £20,649.00-£21,973.00 per year
**Benefits**:
- Company events
- Company pension
- Gym membership
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Work Location: In person
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