Customer Service Executive

24 hours ago

Stockport, United Kingdom ReCulture Full time

* Stockport based
- £22,00 - £25,000
- Great career development plans
Customer Service Executive
Title: Customer Service Executive
Key requirement(s): customer facing experience and a warm personality with common sense
Company: A fast growing online retailer
Location: Stockport

**Salary**: £22,000 - £25,000
In a nutshell
This Stockport based retail business, that specialises in fireplaces and outdoor furniture is looking for a Customer Service Executive to join their busy team.
The role:
The role will include interaction with customers, suppliers, haulage companies and 3PL providers. You will also aid the ordering team in providing general administrative functions as needed by the business.
Previous Customer Service experience is preferable, but being a good communicator, an attention to detail, a good working knowledge of Microsoft (especially word and excel) plus being a 'team player' are equally important. A willingness to learn is very importantin this role.
The Customer Service Advisor's role will include handling delivery and customer service enquiries, arranging customer deliveries, checking order confirmations plus general office and occasional warehouse duties
What you'll be doing
- Taking and making phone calls to Customers, Suppliers and Haulage Companies.
- Arranging deliveries/returns with Customers.
- Following up on orders with Customers and Suppliers.
- Working with customers to resolve issues with the products that arise following delivery and the products lifetime.
- Assisting in the Order Fulfilment Process
- Creating deliveries and collections via online platforms.
- General clerical duties
What you'll need
- Ability to work in a fast-paced environment
- High energy level with ability to multitask and open to changing direction
- A willingness to learn and adjust with the ever-changing demands of a fast-moving business environment
- Good organizational abilities
- Good attention to details
- Excellent communication and interpersonal skills
- Computer literacy: Excel, Outlook, Word. Previous experience with Magento would be desirable but not essential.
The Company
A fast paced and rapidly growing on-line retailer specialising in heating-stoves, fireplaces, outdoor heating and bbq's.
The products they supply have a high-ticket value and retail directly to the public and trade accounts. The customers expect high standards to reflect the investment that they are making, and the customer service team is there to ensure that orders are followedfrom the moment they are placed, to delivery and any issues that might be faced after the order has arrived during the lifetime of the product.
Interested?
To find out more, contact TJ McCaw ( / )
About ReCulture
We're a culture-driven recruitment business for high-growth businesses. We help people find the right role and organisation for them to thrive, and the right people for our clients' to accelerate their progress.

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