Members' Receptionist

**Job Ref**:TLH1254

**Branch**:The Lensbury

**Location**:The Lensbury, Teddington

**Salary/Benefits**:£12699 per annum+ Excellent benefits inc. use of leisure, EAP, discounts and more

**Contract type**:Permanent

**Hours**:Part Time

**Hours per week**:20

**Posted date**:12/06/2025

**Closing date**:26/07/2025

**About us**

Part of London + Regional Hotels, **The Lensbury Resort**is located on the Banks of the River Thames at Teddington and is home to an exclusive leisure club, a 155 bedroom hotel, meeting and events space, restaurant and bar, Spa and 25 acres of gardens and grounds.

**Key Responsibilities**:

- Demonstrate confidence, a pleasant personality and good communication skills while welcoming all club members and thier guests
- Check membership cards and charge fees when required
- Adhere to all cash handling procedures, including till reconciliation and cashing up at the end of late shift
- Maintain high personal standards and ensure uniform is always clean and well presented
- Be knowledgeable on current offers, activities events and promote them to all members and guest
- Book activities for members and take payment where appropriate
- Assist customers enquiring about membership at The Lensbury
- Liaise with other leisure departments regarding activity booking where required. Ensure all printed material is available to members
- Ensure the Reception areas are presented to the highest standard including all notice boards.
- Work flexibly between all Reception areas to ensure adequate staffing is achieved, covering breaks and absence as required
- Carry out additional membership sales responsibilities, assisting the Membership Team

**What we are looking for?**
- Ability to deal effectively and competently with all guests and members
- Methodical approach to work
- Excellent customer service skills and good telephone manner
- Accurate typing skills and good attention to detail
- Previous experience within a reception or similar role and knowledge of computerised reservation systems
- An interest in Sport and Leisure is desirable

**What's in it for you?**
- Free meals whilst on duty
- Paid annual leave of 28 days including public holidays (pro-rated for a part-time)
- Use of some leisure facilities, including gym swimming pool (after successful 30 day review)
- EAP for you and your family
- Online benefits portal offering lots of discounts
- Fully funded Apprenticeship opportunities
- Excellent training and development opportunities
- Staff Awards and Social events throughout the year
- Cycle to work scheme
- Free parking
- Refer a Friend programme
- Staff Discounts at The Lensbury and across the L+R portfolio

**The Lensbury Club - London’s Riverside Resort**

The Lensbury’s exclusive leisure club, hotel and conference centre sits in extensive grounds on the banks of the Thames in Teddington, south west London.

Visitors to the area can enjoy an overnight stay in one of the elegant hotel bedrooms, with access to The Lensbury’s facilities, enhanced by the location and beautiful surroundings.

For business, The Lensbury provides a captivating backdrop away from the hustle and bustle of central London. It’s an ideal setting for a whole host of business events, from meetings and conferences to team building and company away-days.