Owner Experience Advisor

4 days ago

GrangeoverSands, United Kingdom inploi - Bourne Leisure Sponsored Full time

Join our team at Lakeland Holiday Park located near the iconic Lake District in Cumbria with its glorious scenery - from vast lakes to the highest mountains in England.

Moor Lane, Flookburgh, Cumbria LA11 7LT GBR
**Job Details**:** Position**: Owner Experience Advisor
**Type**: Full-Time / Seasonal - working Monday to Friday
**Salary**: Up to £12.21 per hour depending on age

**Join our One Great Team here at Haven as an Owner Experience Advisor**, where you’ll play a key role in delivering an exceptional experience for our Holiday Home Owners.

We’re looking for an organised, approachable, and owner-focused individual who can confidently manage relationships, resolve issues with empathy, and help ensure a smooth and enjoyable ownership experience on park.

**Key Responsibilities**
- Act as the first point of contact for Holiday Home Owners on park, supporting them throughout their ownership journey.
- Deliver clear, consistent communication and complete key admin tasks, such as booking safety tests and updating insurance and owner details.
- Build strong, trusted relationships with Owners, addressing concerns and resolving issues with professionalism and care.
- Work closely with the maintenance and accommodation teams to provide timely updates on repair status and outstanding works.
- Monitor Owner feedback using advocacy scores, surveys, and dashboards to support continuous improvement.
- Influence Park leadership, including the General Manager and Heads of Department, to identify and act on opportunities to enhance the Owner experience.
- Ensure all administrative and compliance-related processes are completed accurately and in line with company standards.

**Requirements**:

- Experience in Customer Service or Guest Relations is a plus.
- Customer-focused with strong communication and interpersonal skills.
- Highly organised with excellent attention to detail.
- Confident handling challenges and complaints with patience and professionalism.
- Proactive, solutions-driven, and committed to exceptional service.
- Team player with the ability to work cross-functionally.
- Awareness of compliance processes are beneficial but not essential
- full training provided.

**What We Offer**
- Attractive pay with overtime opportunities.
- An inclusive, supportive work environment.
- Comprehensive training and ongoing support.
- Career development opportunities, including fully funded qualifications.
- Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more

**How to Apply

  • Guest Experience Team Member

    7 days ago

    Grange-over-Sands, United Kingdom Haven Full time

    Come and join our One Great Team here at Haven! We have an opportunity for a Guest obsessed, customer service focused individual to join our Guest Experience & Reception Team, where you will help us to create great memories that last a lifetime for our Guests! A little About Us & What’s In It For You At Haven we are on a mission, to give our guests a...

  • Service Advisor

    1 week ago

    Grange-over-Sands, United Kingdom Auto Skills UK Full time

    **SERVICE ADVISOR** **Basic Salary - £22,000 - £26,000 OTE** **Working Hours - Mon - Fri 8.30am - 6pm ( 1 in 3 Sat mornings)** **Location - Grange - Over - Sands** Vacancy to be filled by an experienced Service Advisor with a flexible and can-do attitude who is always committed to offering quality customer service. **Responsibilities of a Service...

  • Parts Advisor

    2 weeks ago

    Grange-over-Sands, United Kingdom Lloyd Motor Group Full time

    An exciting opportunity has arisen for a** Parts Advisor **to join the Parts department at our** Lloyd BMW/MINI Retailer in South Lakes** As a Parts Advisor your main duties will include: - To serve and issue stock to both internal & external customers ensuring the parts department standards are met. - To receive, correctly identify and warehouse incoming...

  • Service Advisor

    2 weeks ago

    Grange-over-Sands, United Kingdom Lloyd Motor Group Full time

    We are currently looking to recruit a **Service Advisor **at **Lloyd BMW/MINI Retailer in South Lakes.** As a Service Advisor your duties will include: - Dealing with all customers in a professional, prompt and courteous manner, portraying a positive first impression of the Service Department. - Advising on technical queries/issues. - Booking vehicles into...

  • Reception Team Member

    4 days ago

    Grange-over-Sands, United Kingdom inploi - Bourne Leisure Sponsored Full time

    Join our team at Lakeland Holiday Park located near the iconic Lake District in Cumbria with its glorious scenery - from vast lakes to the highest mountains in England. Moor Lane, Flookburgh, Cumbria LA11 7LT GBR **Job Details**:** Position**:Guest Experience Team Member **Type**: Full-Time / Part-Time / Seasonal/ Permanent **Pay Rates**: Up to £12.21 per...

  • Mini Service Advisor

    2 weeks ago

    Grange-over-Sands, United Kingdom Lloyd Motor Group Full time

    We are currently looking to recruit a **MINI Service Advisor **at **Lloyd MINI, South Lakes Retailer.** As a Service Advisor your duties will include: - Dealing with all customers in a professional, prompt and courteous manner, portraying a positive first impression of the Service Department. - Advising on technical queries/issues. - Booking vehicles into...

  • Mini Service Advisor

    2 weeks ago

    Grange-over-Sands, United Kingdom Lloyd Motor Group Full time

    We are currently looking to recruit a **MINI Service Advisor **at **Lloyd MINI, South Lakes Retailer.** As a Service Advisor your duties will include: - Dealing with all customers in a professional, prompt and courteous manner, portraying a positive first impression of the Service Department. - Advising on technical queries/issues. - Booking vehicles into...

  • Service Advisor

    5 days ago

    Grange-over-Sands, United Kingdom Hadwins (Lindale) Ltd Full time

    **Information about the role**: - Responsible for aftersales customers and the experience they receive during their visits - Respond to incoming enquiries, making bookings where required - To ensure customer requirements are fully understood and communicated in an effective manner to other members of the department - Maintain efficient communication with...

  • SHE Advisor – Dreadnought

    4 weeks ago

    Grange-over-Sands, United Kingdom BAE Systems Full time

    Job Title: SHE Advisor – Dreadnought Location: Barrow-in-Furness. This is a full-time on-site role Salary: Circa £44,000 What you’ll be doing: Ensuring that there is timely and consistent advice, support, assurance and governance of SHE standards and legislation to support all activities across the organisation Supporting in the development and...

  • Events Coordinator

    2 days ago

    Grange-over-Sands, United Kingdom Haven Full time

    Join our team at Lakeland Holiday Park located near the iconic Lake District in Cumbria with its glorious scenery - from vast lakes to the highest mountains in England. Moor Lane, Flookburgh, Cumbria LA11 7LT GBR **Job Details**:** Position**:Owner Events Coordinator **Type**: Full-Time / Permanent **Pay Rates**:Competitive plus benefits **Join our One...