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Coffee Barista

2 weeks ago

Birmingham, United Kingdom The Woods Full time

**Coffee Shop Barista & Front of House Job Description**

This job description is intended as a guideline; tasks may vary according to the requirements of the

customers and managing directors.

**1. Job title - Barista & Front of House Staff.**

**2. Reports to - Coffee Shop Leader/Directors.**

**3. Job purpose**:

- Making coffee (barista duties).
- Selling coffee, cakes and snacks.
- Support the coffee shop Leader/Directors in the day to day running of the coffee shop, for instance: preparing/serving coffee, operating the till and credit card machine, cleaning behind the counter and customer areas (including toilets).
- Support the coffee shop Leader to create and maintain an ambience and environment in accordance with the vision of the managing directors.
- Ensure the front of house task list is completed each day.

**4. Health and safety**:

- Comply with the coffee shop allergen guidelines.
- Abide by the coffee shop Health and Safety Risk Assessment.
- Record any workplace accidents.
- Notify the coffee shop Leader/Directors of any ‘near miss’ incidents.

**5. Hygiene**:

- Ensure the coffee shop customer area is maintained to a very high level of cleanliness and hygiene (including toilets).
- Abide by the coffee shop HACCP plan.
- Notify the coffee shop Leader/Directors of any hygiene related incidents.

**6. Maintenance**:

- Report any machine or building problems to the coffee shop Leader/Directors.

**7. Follow company cash handling procedures.**
- Be able to cash up the till and follow The Woods cash handling procedures.

**8. Other general specific duties for area of work**:
Front of house
- Throughout each day tables much be kept tidy from used plates, cups, cutlery and litter.
- Tables must also be sprayed with disinfectant and wiped regularly between customers.
- Seats must be swept with the dust pan brush and kept free from crumbs and debris.
- All plastic foliage should be sprayed with Febreze fabric freshener to keep it clean and smelling fresh.
- Cake display is wiped and dried each day to remove smears and keep them clean.
- Sink is kept tidy and clean to appear clutter free and be able to use easily.
- Fridge is kept organised, cleaned and restocked throughout the day.
- All under counter storage is organised clean and tidy.
- Coffee machine is polished throughout the day and properly cleaned each evening.

Toilet and hallway
- Hallway is kept clear of trollies and/or any obstacles.
- Dirty washing up is taken from the trolly to the kitchen and clean washing is brought back each time you are passing.
- Baby change, door handles, hand dryer, taps, flush and assistance handles are wiped down to remove bacteria regularly.
- Mirror is polished, sink is washed, bin is emptied and toilet is cleaned down daily.

**Coffee Shop Barista & Front of House Person Specification**

**Customer related** - the ideal Barista & Front of House staff will be friendly and understand the importance of customer service and hospitality. They will be willing to go out of their way to help customers.

**Drive** - confident and able to use their own initiative to maintain customer satisfaction. Willing to learn, flexible and adaptable and go that extra mile.

**Qualifications** - Barista training is essential. No formal qualifications required though the assistance must be numerate and confident in using standard retail equipment, for instance tills and card processing machines.

**Experience** - experience of working in a coffee shop or other customer facing role is preferred but not essential.

**Salary**: Up to £9.50 per hour

Schedule:

- 10 hour shift
- 8 hour shift
- Day shift
- Holidays
- Overtime
- Weekend availability

Supplemental pay types:

- Tips

**Experience**:

- Barista: 1 year (preferred)

Work Location: One location