Sheltered Housing Co-ordinator

2 weeks ago

London, United Kingdom ROCASA Consulting Full time

**Sheltered Housing Co-Ordinator | Part-time 21 hours per week | Vauxhall | £17, 052**

We have a fantastic opportunity for someone to join our clientin the position of Sheltered Housing Co-Ordinator in Vauxhall. This will be within an 84 bed mixed tenure senior living scheme. Customers live within self contained flats and are able to liveindependently with some care support needs. This is the UK's first LGBT+ affirming retirement community.

**Salary**:£17,052

**Hours**:21 Hours weekly.

**Shifts**:3 days a week. These will be set days with some flexibility required.

**Location**:Vauxhall, London.

**Your responsibilities will include**:

- Overseeing residents moving into the scheme, ensuring they know how to set up utilities accounts and use the appliances within their flat.
- Signposting and accessing support from other services related to issues such as debt management, Welfare benefit, advice and voluntary agencies
- Liaising with the central income team regarding rent account queries and arrears.
- Carrying out regular health and safety checks of residents' flats.
- Assist with security of the residents' homes.
- Reporting repairs and liaise on residents' behalf with central departments and contractors.
- Managing maintenance of the communal areas, including fixtures and fittings.
- Building proactive working relationships with the facilities, cleaning, and maintenance contractors for the scheme.
- Carrying out regular inspections of the building, including health and safety checks.
- Undertaking void inspections and coordinate the required work.
- Manage guest suite bookings and the condition of the room between visits.
- Demonstrate knowledge and experience of housing and facilities management including voids, letting, Housing Benefit and rent arrears.
- Have knowledge and experience of hospitality and customer service, Literacy and numeracy skills with ability to communicate effectively in person, by phone or in writing with a range of people.
- Have strong customer focus skills and committed to innovating high quality service delivery.
- Have excellent planning, communication, and customer management deadlines.
- Specific experience requirements.
- Specific qualifications.
- Have previous experience of working in a senior living or extra care services would be desired but not required.
- Comply fully with policies and procedures.
- Comply with the Equal opportunities and diversity policy.
- Carry out any other reasonable duties as required

**Sheltered Housing Co-Ordinator | Part-time 21 hours per week | Vauxhall | £17, 052

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