Customer Experience Executive

6 days ago

High Wycombe, United Kingdom Platinum Resourcing Full time

Our client, a global leader in medical aesthetics is looking to recruit a Customer Experience Executive.

Based at their UK office in High Wycombe you will have a passion for the Aesthetics and beauty industry, you will work closely with clinics providing a positive customer experience.

This role will offer training and career development in sales and product training within the Aesthetics industry. You will have the opportunity to develop this role, becoming the pioneer for Customer Experience in the UK, offering training to your counterpartsacross Europe.

Salary £25,000 - £35,000 depending on experience, 25 days holiday, pension 7% employer contribution with 4% employee contribution, private medical.

**Duties**:

- Work closely with customers to ensure they’re finding value in our products and services.
- Develop relationships with customers to ensure a positive customer experience.
- Develop and manage client portfolios.
- Manage customer onboarding and product training.
- Educate customers on the use and benefits of our products and services.
- Analyze customer data to improve user experience.
- Manage account retention and renewal to minimize churn.
- Handle customer complaints and requests.
- Record and report customer feedback to upper management.
- Assist with product demonstrations for prospects and customers.
- Evaluate and improve tutorials and other communication infrastructure.
- Mediate between clients and the sales team.
- Assist with Social Media Campaigns.

**Experience Required**:

- Bachelor’s Degree in Communications, Marketing, Business or a related field preferred.
- Highly organized with good time management skills.
- Excellent communication and interpersonal skills.
- Understanding of the industry - advantage
- Great attention to detail.
- Experience collaborating with internal and cross-functional teams.
- Excellent customer service skills.
- Self-starter who works well independently.
- Ability to multi-task.
- Great problem-solving ability.

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