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Complaints & Customer Service Executive

3 weeks ago

Watford, United Kingdom HouzeCheck Full time

Complaints & Customer Executive (office based)

Do you have experience at dealing with written complaints in an office environment? If so we'd like to hear from you.

We are a friendly property surveying firm based in Watford and are looking for an experienced Complaints & Customer Service Executive to join our Customer Services team.

We need a mature approach (regardless of age) and an individual who is a skilled wordsmith and has expertise in dealing positively with customer complaints and bringing these to a successful conclusion, whilst keeping our lovely customers happy.

It goes without saying that you will need to tactful and diplomatic, have a bright and bubbly personality and love customer interactions. You will also need to be able to work on your own initiative whilst being a key player in the customer service team.

If you have high levels of energy, positivity and a good sprinkling of resilience - then we'd like to hear from you.

This role is Monday to Friday role working 9am to 5.30pm. We offer a competitive salary, 22 days holiday, pension, free hot and cold drinks, product discounts and company events.

Our office is situated ideally for buses and a short walk from Watford Junction station. There is an expanse of shops locally, ideal for grabbing some lunch or lunchtime browsing

We are a relatively small company who has grown hugely in the last 12 months, and we have big plans for the coming year so it's an ideal opportunity to join now and grow with the company.

Come join us

**Salary**: £21,000.00-£25,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking
- Referral programme
- Sick pay

Schedule:

- 8 hour shift

**Experience**:

- written complaint handling: 2 years (required)