Records Assistant

5 days ago

Castle Donington, United Kingdom Western Power Distribution Full time

Job Introduction

We are looking for a Records Assistant within our Unmetered Supplies Team. You will be providing a vital clerical and administrative support service to Western Power Distribution's business and will be involved in various key activities.

If you are offered a position, you will be required to complete and provide a satisfactory basic DBS check that shows any unspent convictions or conditional cautions.

**You are required to have at least 4 GCSEs or equivalent.**

If you are offered a position, you will be required to complete and provide a satisfactory basic DBS check that shows any unspent convictions or conditional cautions.

Main Responsibilities
- Maintaining and updating inventory records.
- Dealing with and resolving inventory queries.
- Raising Unmetered Records and Connection Agreements for new customers.
- Processing paper and electronic inventories received from customers, such as Street Lighting Authorities.
- Providing summary inventories to Meter Administrators for Half Hourly Customers.
- Carrying out spot checks from CROWN New Supply connection records against customer inventories.
- Ensuring adoption of new housing development unmetered connections are added to customer inventories.
- Assisting with the arranging and analysis of physical unmetered audits.
- Assisting customers with coding queries and industry changes.
- Issuing data flows to Suppliers and Non-Half Hourly Data Collectors to ensure customers are billed timely.
- Analysis of ICP (Independent Connection Provider) connections.

You should be customer focused, self-motivated and have excellent verbal and written communication skills which will be required when dealing with both internal and external contacts. You must be reliable, well organised and be able to work as part of a small team using your own initiative.

About Us

The power behind a network that nearly 8 million people rely on every day, the Western Power team works collectively and collaboratively to serve our communities. Not only are we the largest electricity distribution network operator in the UK, we also strive to be the best. So every one of our 6,500 people works with passion and purpose, energy and ambition, whatever their role in maintaining, repairing and upgrading the electricity network.

If this is your opportunity to join us, you’ll find we offer a supportive, rewarding and friendly working environment where you’ll be empowered to build a career. Along the way, you’ll be invested in, be enabled by the latest technology and find that we’re always interested in evolving our systems and processes so that we get even better, every day.

In return, you’ll enjoy a package of benefits designed to reward your hard work and incentivise your ambition. Everyone here enjoys a competitive salary, generous annual leave allowance, company pension scheme, protective clothing where required, an Employee Assistance Programme and a managed back care programme.

Western Power Distribution is an equal opportunities employer, a Disability level 1 Employer and a corporate signatory of WISE (Women in Science and Engineering) programme. Our desire is to bring in more employees from diverse backgrounds to build further on our inclusive culture. We value and celebrate individual difference and we believe that an inclusive culture will help the business grow as a positive, strong and innovative company.

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