Warranty & Parts Coordinator
3 days ago
**Scunthorpe Hot Tub Megastore** is a leading name in the UK’s hot tub industry, known for offering a wide range of premium hot tubs and swim spas. As our business continues to grow, we are looking for a dependable and organised **Warranty & Parts Coordinator**to manage part orders, handle warranty claims, monitor accessory stock levels, and work closely with our internal teams to keep everything running efficiently.
**Key Responsibilities**:
- Manage warranty claims - Process warranty requests, communicate with suppliers/manufacturers, and ensure timely part ordering.
- Track and follow up - Monitor incoming parts, check deliveries, and keep our CMS system up to date.
- Stock control - Monitor and manage levels of hot tub accessories (chemicals, covers, filters, etc.), reorder when necessary, and ensure stock is available for customer orders and installs.
- Internal coordination - Liaise with logistics, warehouse, customer service, and engineering teams to ensure smooth delivery and installation of parts.
- Customer updates - Keep customers informed on the status of their parts, replacements, or service needs.
**Who We're Looking For**:
- Experience in admin or coordination roles (warranty or parts knowledge is a bonus).
- Strong organisation and attention to detail.
- Confident using computer systems and updating records.
- Excellent communication skills and a proactive team approach.
- Hot tub knowledge or experience in the industry is a strong advantage.
- Experience with stock control or inventory management is a plus.
**Why Join Scunthorpe Hot Tubs?**
- Competitive salary plus bonus scheme
- Friendly, growing team with long-term opportunities
- Staff discounts and other company perks
- Be part of a respected local business with national reach
- A varied, hands-on role with real impact
Pay: £30,000.00-£40,000.00 per year
**Benefits**:
- Company pension
- On-site parking
Schedule:
- Monday to Friday
- Weekend availability
Willingness to travel:
- 25% (preferred)
Work Location: On the road
Application deadline: 06/06/2025
Reference ID: SC110
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