Courier Operations Clerk

2 weeks ago


West Drayton, United Kingdom ACS Performance Full time

As the **Courier Operations Clerk** you will work within the Courier Operations team, to complete shipments from start to finish ensuring excellent customer service at all times. Ensuring all Courier processes are completed in compliance withAEO regulations and procedures. - Arrange shipments as per customer instructions following customer SOP and liaise with Overseas offices and relevant other departments to meet required deadline and KPI set by customer - Respond to Customer requests within a timely fashion and in a positive and polite manner - Ensure all shipments are placed within the company worldwide system - Manage the necessary documentation and online forms for the efficient, cost-effective and lawful execution of all Courier activities, e.g. Manifests, Waybills, HMRC documentation, POD Reports. - Arrange collections and liaise with Warehouse and Transport Department for distribution of Courier collections and deliveries - Provide "collection / delivery notes" and or notification "in writing" of all relevant instructions - Liaise with suppliers as necessary regarding cost and service issues - Investigate and implement the most cost-effective dispatch of each shipment in accordance with the customers' instructions - Negotiate cost effective practice with authorised sub-contractors - Maintain and develop customer relationships alongside any other relevant departments To be successful in this role of **Courier Operations Clerk**we would love to speak to anyone who has experience of: - Customer focussed with excellent attention to detail - A sound knowledge of Courier processes - Excellent customer service skills - Proven communication skills both written and verbal - Previous experience dealing with varied customer base and building strong relationships - Ability to consider several possible options and decide on most appropriate method - Possess appropriate IT skills - Proven industry experience - Sound knowledge of Word, PP, Excel an advantage



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