Workplace Experience Associate

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
Workplace Experience Associate

Role Summary
Responsible for leading the delivery of a defined scope in the area of Dining and Soft Services such as Meeting Service, Cleaning, Mailroom etc.

Assures that services offered fitting client needs and meeting the contractual agreement. Offering high-class client service on a daily basis in all areas of responsibility. Deliver these services with the goal to ensure highest satisfaction and make a change in a way that optimal Human Experience is achieved. In this capacity there are 6 major activities for which you are accountable:
People Management - develop and sustain a high quality well motivated team
Client Management - ensure that on site Clients expectations are met
Contracts Management - ensure that all contracts are professionally delivered
Site Operations Management
Health and Safety Management - ensuring the provision of a safe working environment
Finance Management - ensure that the site’s financial operations are meeting targets and control requirements
Human Experience/ Hospitality management - implementing Industry Best Practice operations and own initiatives.

Essential Duties & Responsibilities
People Management
Provide leadership for operational team
Mentor & enable training & development of team members
Foster a team working environment

Client Management
Strive to “delight” the Client in all aspects of service delivery
Interact on a regular basis with the appropriate P&G contacts such as HR representatives and on site client personnel to discuss on-going service delivery and planning

Contracts Management
Ensure that all contracts at the site are delivering the required service at the correct cost
Work with Regional and Global Purchasing to implement Regional/Global sourcing strategies
Act as single point of contact for the contract partners and assure regular follow up of day-to-day business

Site Operations Management
Deliver services as defined in the relevant schedules of the Master Agreement
Report critical & key performance measurements & achieve targets
Seek for innovation and create a hospitable approach towards the client in your area of responsibility
Work with Client and Manager to develop and implement improved/new processes that improve service to the client and /or reduce cost.

Health & Safety Management
Support the achievement of all legal and Client required H&S regulations
Ensure that all Jones Lang LaSalle staff in your area of responsibility is working in compliance with H&S regulations

Finance Management
Ensure that the financial targets are met in the area of responsibility.
Provide standard monthly/quarterly/annual reporting and management reports as required

Human Experience/Hospitality Management
You enjoy and excel working on a fast-paced environment.
You are detail oriented to deliver results timely and with the highest quality. You feel empowered to create memorable human experiences for the client, the internal JLL team, and the account’s OneTeam while upholding safety standards.
You are a passionate expert that embodies the JLL Human Experience culture of being an early adopter and turning problems into opportunities while having the flexibility to think outside of the box.
You are a role model with uncompromising standards who works as a collaborative team player, communicates professionally and demonstrates accountability.
You are open to new and innovative ideas and you focus on continuous improvement and delighting the customer.
At JLL you are expected to think “WE”. Everyone in the organization is part of the team
You are a proactive, empathetic leader who brings a positive attitude to the workplace each day.

**You are a change agent who lives JLL’s core values, including**: et