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Customer Service Co-ordinator
2 weeks ago
The Organisation
A rapidly expanding FMCG organisation based in the West Sussex region seeking to recruit a Customer Service Co-ordinator to join their team.
The Role
The Customer Service Co-ordinator will be accountable for improving customer satisfaction and will seek to ensure the continual improvement of Business methods. You will work collaboratively across our broader supply chain, supporting the Sales and Order Processingprocess, involving substantial amounts of cross-departmental liaison. You will deliver operational excellence through order to invoice and assist in setting a benchmark for being the preferred supplier of choice, generating and maintaining customer serviceKPIs to measure performance.
This opportunity offers hybrid working 3 days office and 2 days from home.
2 to 3 years’ experience in a customer service environment, preferably in the FMCG industry
Knowledge of/and experience with of SAP system
Knowledge of/and experience with MS Office
Knowledge of/and experience with the latest communication techniques (Chat, WhatsApp.)
Fluent in English, written and spoken
Knowledge of Supply Chain within the FMCG