Counter Fraud Technical Specialist

**About us**:
We are Direct Line Group - home to some of the country's best-known brands including Direct Line, Churchill, Privilege, Greenflag and NIG. Our vision is to create a world where insurance is personal, inclusive and a force for good, and our purpose is to help people carry on with their lives, giving them peace of mind now and in the future.

**What you'll be doing**:

- You will deliver Counter Fraud benefit by identifying insurance fraud and undertaking investigations to validate or substantiate concerns.
- You will demonstrate that all cases follow legislation and risk regulations set internally and by external governing bodies.
- You will manage customer and broker expectations, including enquiries into indemnity, liability and will update them throughout an investigation.
- You will demonstrate skill in preventing and detecting insurance fraud, with the ability to manage potential outcomes.
- You will mitigate spend and control the cost of investigations by identifying threats, leakage and will recommend appropriate handling strategies to colleagues.
- You will be the technical referral point for the department, and be aware of the changing legal and regulatory environment and help to identify necessary change to maximise fraud detection.
- You will provide coaching, mentoring, and sign off on key decisions and litigation, whilst providing feedback to Team Leader with recommendations for handler development.
- You will sometimes deputise for the Leadership Team, and be accountable for the team's quality and performance by completing QA reviews, authorising payments and savings and attending leadership meetings.
- You will represent DLG at relevant industry forums and steering committees. Ensuring excellent internal stakeholder engagement, preparation, participation and communication of content to the business, initiating any necessary actions whilst ensuring Competition Law is adhered to.
- You will understand the balance between preventing fraud and treating our customers fairly, removing innocent parties from the process at the earliest opportunity, minimising avoidable complaints.

**What you'll need**:

- You will have strong Counter Fraud knowledge
- Commercial Insurance knowledge preferable
- Previous experience in claims handling (Property, Liability and Motor) and / or policy fraud
- Must have strong behaviours and be able to demonstrate good role modelling to their peers
- Excellent organisational and time management skills
- Good communication skills
- Ability to prioritise and manage workload efficiently

**Ways of Working**:
Our mixed model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. How much you'll be in the office depends on your role, and we'll consider the flexible working options that work best for you.

Read our flexible working approach here.

**Benefits**:
We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle:

- 9% employer contributed pension
- 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover
- Additional optional Health and Dental insurance
- Generous holidays
- Buy as you earn share scheme
- Employee discounts and cashback
- Plus many more

**Being yourself**:
Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.

We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.

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