Patient Transport Liaison Officer

1 week ago

Bristol, United Kingdom E-zec Medical Transport Services Ltd Full time

This role is based from Bristol Royal Infirmary - BS2 8HW.

**Job Overview**:The PTLO position helps bridge the gap between hospitals and the Operations team on a daily basis. A patient liaison officer is committed to improving patient experience, ensuring that concerns are dealt with in an open and timely manner.

**Key Responsibilities and Duties**
- Understand the pressures of the Trusts and the daily activity and pass on findings back to the control teams and manager.
- Work alongside control, plan and despatch teams to ensure KPIs are achieved.
- Work alongside discharging department to ensure ‘priority processes for patient TTOs, where applicable
- Work alongside Care Package and discharge planning teams
- Support with incidents and complaints
- Monitor escalation process for their responsible area and liaise with Day Control and Hospital leads supplying all escalation data on a regular basis with supporting data and actions moving forward
- Discharge/Transfer/Out Patients, PTLO will report on delays and put actions in place ready to be escalated to the Trust. They will liaise with control over availability, attend bed meetings where applicable, to chase up patients ETA’s/to see if there are any transport requirements and will also act as a point of contact for the other PTLO’s for support and guidance

This list is not to be regarded as exclusive or exhaustive as there may be other duties and requirements associated with the post, which you may be called upon to perform from time to time.

**Additional Responsibilities**
- Daily demand
- Booked discharges
- Resources available
- Priority appointments
- Booked out of area journeys
- Any foreseeable operational difficulties
- Traffic or weather issues
- Specialist transfers
- Identify any inward patient difficulties
- Missed appointments
- Delays
- On the day demand
- Up to date daily demand
- Traffic or weather issues
- Patient not cleared on system, (patients waiting to be transported)
- Appointments overrunning
- Daily KPIs
- Specific requirements for the following day
- Undertake any other duties and responsibilities commensurate with role

**Person Specification**

You will have excellent listening, interpersonal and communication skills and will be able to demonstrate negotiation and problem-solving skills. You will have the ability to convey complex information in a patient-friendly, easily understandable way, with a positive outlook for this busy and demanding role.

IND1

**Job Types**: Full-time, Permanent

**Salary**: £12.05 per hour

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount
- On-site parking
- Referral programme
- Store discount

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Licence/Certification:

- full UK Driving Licence with less than 3 points (required)

Work Location: One location

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