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Customer Service Advisor

2 weeks ago

Coventry, United Kingdom Wyndon Motors ltd Full time

**Join Our Team at Wyndon Motors**

Wyndon Motors is Coventry’s longest-established bodyshop. First founded in 1964, we’ve proudly served the local community and businesses for over 61 years. As we continue to grow, we’re proud to hold over 20 manufacturer approvals, including Tesla, Mercedes-Benz, Audi, and Aston Martin, to name just a few.

We are currently seeking a dedicated **Customer Service Advisor** to join our team.

**Core Duties and Responsibilities**
- Inputting data into our management system.
- Handling incoming and outgoing phone calls.
- Scheduling vehicle repairs and bookings.
- Managing courtesy vehicles and ensuring maximum utilisation.
- Providing regular updates to customers and suppliers.
- Creating and maintaining job packs.
- Managing your customers’ journey from start to finish.
- Coordinating collections and deliveries with our transport team.

**About You**

We are looking for someone who takes pride in their work and thrives on delivering exceptional customer service. As the first point of contact for our customers—whether in person or over the phone—you’ll be the face and voice of Wyndon Motors.

You’ll need to be passionate about understanding and meeting every customer’s needs while building strong relationships. Based at our Shilton site, you’ll work within a small, close-knit team, ensuring every customer’s experience is seamless from start to finish.

**Benefits**
- 28 days of annual leave, inclusive of bank holidays.
- Additional leave: 1 extra day for every year of continued service, up to 5 extra days after 2 years.
- Workplace pension.
- Uniform provided.
- Access to manufacturer training programmes.
- Full onsite training and career progression opportunities.
- Death in service policy.
- Employee discount on selected highstreets.
- No weekend working

**Working Hours**

**Monday - Friday**: 8:00 AM - 5:00 PM

**Requirements**:

- Proof of the right to work in the UK.
- Full driving licence.
- Previous experience as a customer service advisor is essential and in the motor industry or a similar role is desirable.
- A passion for customer service and a professional attitude.

**Additional Information**

An enhanced DBS check will be required for this role.

If you’re ready to be part of a team that values excellence and customer satisfaction, we’d love to hear from you

Pay: Up to £28,000.00 per year

**Benefits**:

- Additional leave
- Company pension
- Employee discount
- Free parking
- Life insurance
- Sick pay
- Store discount

Schedule:

- Monday to Friday
- No weekends

Work Location: In person