Customer Support Advisor
1 day ago
**Salary**: Up to £24,000 DOE
**Working Hours**: 9:00am to 5:30pm
**Hybrid Working**: 4 days from home and only 1 day in the office
Netwirking are working with a National tech firm who are looking for a Customer Service focussed individual to join their growing team and business on a full time, permanent basis.
**Key Responsibilities Include**:
- Ensuring engagement and support with existing clients is maintained
- Account management for existing customers to secure maximum value from the proposition
- Analysing data to support and inform account management activity
- Managing customers with different requirements and discussing strategies to help with their performance on the platform
- Contributing to team and business projects
- Supporting acquisition and sale of new clients and provision of support during the onboarding process
- Supporting the wider team, including the management team
**About You**:
- Has previous account management / client relationship experience
- Can build a good rapport with existing customers
- Can provide a fantastic level of customer service and willing to go 'the extra mile’ to support valued customers
- Has strong interpersonal and communication skills
- Is well organised and able to prioritise workload
- Has a positive approach to their work
- Is comfortable working towards individual and team targets
- Has previous experience analysing data which informs daily activity
**Benefits**:
- City Centre Based
- Work from home
- 25 Days Holiday PLUS Bank Holidays
- Excellent Transport Links
- Regular Salary Reviews
- Career Progression
- Excellent Work Culture
**If you're interested in the above, APPLY NOW
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