Patient Care Coordinator
1 week ago
Hours for this post
Monday 8.00am - 14.00pm
Tuesday 11.00am - 15.00pm
Wednesday 13.00pm
- 19.00pm
**Job Summary**
**Responsibilities**
**The role of Receptionist will include, but not limited to, the following**:
Timely answering of large volumme of Incoming telephone calls
- Dealing with patient requests and queries
- Processing of patient e-consultations
- Processing of prescription requests
- Handling complaints at the first point of contact
- Dealing with Patient queries at the reception Front Desk
- General administrative duties.
The role will mean you are the first point of contact with patients and will be a representation of our practice therefore efficient customer service is essential. You will be required to handle an extremely large volume of calls and online e-consultation requests and will need to remain calm under pressure whilst continuing to work to a high standard and level of accuracy. You must treat all patients with respect and have a good level of empathy and understanding always remaining polite and professional.
Duties will also include ensuring all incoming correspondence, actioned and processed in a timely manner. You will be required to provide general assistance to the Practice team and project a positive friendly image to patients and other visitors, either in person or via the telephone.
All staff are required to comply with Practice safeguarding policies.
All staff are required to complete mandatory E-learning training.
**Experience**
- Previous experience in a healthcare setting or office environment is preferred.
- Strong organisational skills with the ability to multitask effectively in a fast-paced environment.
- Excellent verbal and written communication skills, demonstrating a high level of professionalism.
- A compassionate attitude towards patient care and a commitment to enhancing the patient experience are essential.
Please send CV to Julie Gulliver, Practice Manager
**Job Types**: Part-time, Permanent
Pay: £12.12 per hour
Expected hours: 16 per week
**Benefits**:
- On-site parking
Schedule:
- Monday to Friday
**Experience**:
- providing care: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
Application deadline: 13/12/2024
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