Immigration Detention Custody Officer

Here at Serco we’re looking for Detention Custody Officers to join our team responsible for providing a safe and supportive environment for people being detained due to their immigration status. Within the centre we accommodate an everchanging population from a variety of backgrounds, all with different faiths, beliefs and cultural values.

It can be an important and often stressful point in their lives, so you’ll be at the forefront of ensuring that the arrival process is as worry-free as possible and that they continue to access the support they need throughout their detention. This covers a range of on-site services we offer that you’ll help to supervise and promote, including healthcare, welfare, faith and cultural provisions, education and recreation activities.

The centre is open 24/7, meaning you will have to cover various shift patterns, including days, evenings, weekends, nights and bank holidays. You’ll always be supported by our exceptional team and all new Detention Custody Officers will receive a 9-week Initial Training Course where you will also receive plenty of opportunity to shadow experienced staff to give you a real taste of life on the job.

**What do you need to do the role?**

Our people come to us from a variety of backgrounds but what they do have in common is an ability to relate to people, natural communication skills, patience, and a commitment to making a difference to the lives of others.

**Why Serco?**

**Meaningful and vital work**: Yarls Wood IRC is focused on decency and respect in all aspects of care for residents, which is delivered at a critical time in their lives. Detention Custody Officers are at the centre of this.

**Great people**:As well as care for residents we also care for and support one another. We are a motivated team who will encourage you and help you to succeed with ongoing training development

**What we offer**
- Paid Training
- Free onsite parking
- Paid Breaks
- Serco Benefits package
- Pension - 6%
- Subsidised meals
- Employee Assistance Programme
- A role with a purpose
- Genuine opportunity for career development
- A chance to really make a difference to people lives
- A company passionate about diversity and inclusion

**What else do I need to know?**

This will include calls with our Talent Acquisition team and a virtual assessment with our operational teams.
- Once you have passed the selection and vetting process you will be required to attend a 9-week Initial Training Course (ITC) at the centre that requires 100% attendance in order to receive Home Office certification.

**About Serco**
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

**Apply**

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on
0345 010 4000 to discuss.

**Job Types**: Full-time, Part-time

**Salary**: £24,000.00-£26,000.00 per year

**Benefits**:

- Additional leave
- Company pension
- Cycle to work scheme
- Employee discount
- Gym membership
- Life insurance
- On-site parking
- Referral programme
- Sick pay
- Store discounts
- Wellness programmes

Schedule:

- 10 hour shift
- 12 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Overtime
- Weekend availability

Supplemental pay types:

- Performance bonus

Application question(s):

- Will you be able to reliably commute or relocate to Bedford, MK44 1FD for this job?