Customer Support Representative

3 days ago

Northampton, United Kingdom French Selection UK Full time

FRENCH SELECTION UK **Customer Support Representative (German speaking)** Sales Support, Customer Service, Customer Care, Accounts, Customer Support, Administration, Export, Wholesale, International Sales, Fashion, Design, Accessories, Italian, BtoB, BtoC, Export Sales, Fashion, Textile, Clothing Accessories, Sustainable Environment,Positive change, East Midlands, German, DACH, Germany **Salary: £24,000pa to £26,000pa depending on experience + benefits** **Location: Northampton (office based position)** **Ref: 5294G** VIEW JOB DESCRIPTION > APPLY NOW: Please visit the French Selection UK website, vacancies section, search job reference: 5294G Applications submitted on our website will come to us in the correct format, which means they will be processed faster & more efficiently by our team of consultants. **The Company**: One of the European’s leading brand of organic and natural personal care products. **Main Duties**: To ensure clients' purchasing journey experience is seamless and supported by outstanding customer support **The Role**: - Develop and maintain strong relationships with new and existing customers - To process returns, refunds and exchanges - Oversee deliveries, make sure that they are on time and update the customers on delivery dates - Keep customer profiles up to date on the system - Provide excellent customer service - To continuously work toward improve customer care experience and procedures - To liaise with Customers and Sales / Marketing team - Occasional weekend work may be required when needed - Perform administrative tasks - Fluency in English (written & spoken) and German is ESSENTIAL**: - Previous customer service experience would be great - Used to working independently - Able to work in a fast paced environment - Excellent communication skills & telephone manner **Salary: Circa £24,000 pa to £26,000pa depending on experience + Excellent Benefits** French Selection UK - The leading recruitment consultancy specialising in the placement of French, German, Spanish, Italian and Russian speaking professionals and executives throughout the United Kingdom.

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