Receptionist

**Receptionist**:
**Front of House - The Ickworth**:
**Contract**:Permanent**
**Salary**:22,800****:
The Luxury Family Hotel Family are dedicated to creating the time and place for wonderful family memories to be made at their hotels. Being part of this family is more than just a job it is being part of something more, it is developing yourself within a team of likeminded individuals, being dedicated to each other to create magical moments for our guests, it is about enjoying your time at work so much so it shouldn’t feel like work at all.

We were recently awarded **Best Employer at the Springboard Awards for Excellence** and we have created an inspiring space for our team members that is fun, all-inclusive, professional, and rewarding. Just as a job in hospitality should be We are dedicated to investing in individuals training needs to develop their hospitality careers. Our Four Core Pillars define our teams culture and all we ask of you is to work together to ensure we deliver exceptional customer service, going the extra mile for each of our guests

Family is what we do best, we are Family Focused to ensure our guests have the most magical memories whilst encouraging the same environment for our team members too

Located on the edge of Bury St. Edmunds, amongst 1,800 acres of National Trust parkland The Ickworth is an incredible Italianate palace. Our guests can take a stroll on foot or clamber up ancient trees. While the kids play in the crèche, our adult guests have time to swim in the indoor pool or sip Champagne in the historic walled gardens. Within easy reach of bustling Bury St. Edmunds, and, slightly further afield, the famous university city of Cambridge and the horse-racing at Newmarket, The Ickworth is well-located to enjoy everything East Anglia has to offer, whilst still being within easy reach of London.

Being a receptionist at LFH means being the first point of contact to our guests, you are warmest of welcomes and the friendliest of goodbyes. You will work as an integral part of the front of house team to provide exceptional, genuine service to guests, acting as the point of contact for guest enquiries, checking guests in and out and supporting in Solid knowledge of OPERA is desirable.
- Our **training and development** is a little different here at LFH- we are certified by the Institute of Hospitality and offer our teams career progression by working with Umbrella Training.
- ** An extra day’s holiday for your birthday** - Time to celebrate
- ** EarlyPay **- Need to access some of your monthly salary a little early sometimes? No problem
- ** Cycle to work scheme** - our hotels are in beautiful locations, there’s no better opportunity to get on your bike and we can help to make that happen.
- ** Life Assurance Benefit** for peace of mind for your loved ones.
- ** Enhanced Maternity and Paternity packages** - Family Focussed in all that we do.
- Want to give back but never have the time? We will give you a **paid day off for any volunteering **or fundraising you would like to get involved in once a year
- ** The LFH Benefit Hub** - Easily accessible employee discount platform for you to take advantage of at your favourite high street and online retailers
- ** 50% off Food and Beverage and the Spa** across Luxury Family Hotels.
- Incredible **discounted hotel stays** for you, friends and family

Please ensure you check the hotel location as some of our hotels are hidden away and you will have to use your own transport to locate us Alternatively, for anyone wishing to relocate there maybe the possibility of staff accommodation please contact us for details.

**Diversity and Equal Opportunities Statement**

Here at LFH we are an equal opportunities employer and strive to create a diverse and accessible workplace for all. We believe in a culture and inclusive team member experience that values people from all backgrounds, race and religions. We respect, value and embrace diversity and ensure everyone is recognised and respected, we celebrate our differences.