Receptionist

1 week ago

Bury St Edmunds, United Kingdom The Ickworth Full time

**Receptionist**:
**Front of House - The Ickworth**:
**Contract**:Permanent**
**Salary**:£11.00 Per Hour plus service charge****:
We are currently recruiting for a **Hotel Receptionist** to join the team at The Ickworth Hotel - Part of Luxury Family Hotels.

We are looking for someone who can work Full Time 40 hours per week, over 5 shifts. Rate of pay is £11.00 Per Hour plus service charge

**Role**

As Hotel Receptionist your core purpose will be:

- **Welcoming guests and conducting a full check in/check out**: Ensuring check in and check out is timely and smooth and guests are shown to their hotel rooms personally and given a tour of their room and explanation of the hotel and its facilities.
- **Be the point of contact for all guest queries**: Ensure you are able to communicate in a genuine way to answer all guest queries and showcase your knowledge of the hotel facilities and activities and are able to share information about the local area.
- **Make long lasting unique memories**: We welcome your charisma and personality and encourage you to create memories and relationships with our guests - especially the littlest ones

Your ability to make connections, graciousness, courage and your individuality is welcomed and celebrated here at LFH.

To succeed in this role, we are looking for someone who has:

- Previous experience working with Opera is beneficial
- Charisma, Engaging personality and passion for hospitality and providing great service to our guests.
- Ability to interact with all guests and ability to have fun and engage with our younger guests.

**Why work with us?**
- Our** training and development** is a little different here at LFH- we are certified by the Institute of Hospitality and offer our teams career progression by working with Umbrella Training.
- An **extra day’s holiday for your birthday**:

- **EarlyPay** - Need to access some of your monthly salary a little early sometimes? No problem
- **Cycle to work scheme**:

- **Life Assurance Benefit** for peace of mind for your loved ones.
- **Enhanced Maternity and Paternity packages**:

- Want to give back but never have the time? We will give you a** paid day off for any volunteering** or fundraising you would like to get involved in once a year
- **The LFH Benefit Hub** - Easily accessible employee discount platform for you to take advantage of at your favourite high street and online retailers
- **50% off Food and Beverage and the Spa** across Luxury Family Hotels.
- Incredible **discounted hotel stays** for you, friends and family

Please ensure you check the hotel location as some of our hotels are hidden away and you will have to use your own transport to locate us

**Who are LFH?**

Part of the Luxury Family Hotel Group, **The Ickworth Hotel** is a country house hotel based within a 1800 acre national trust property in Bury St Edmunds. We are dedicated to creating an inspiring space for our team members that is fun, all-inclusive, professional and rewarding - just as a career in hospitality should be
- Here at LFH we are an equal opportunities employer and strive to create a diverse and accessible workplace for all. We believe in a culture and inclusive team member experience that values people from all backgrounds, race and religions. We respect, value and embrace diversity and ensure everyone is recognised and respected, we celebrate our differences._

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