Parts Advisor

1 week ago

Tonbridge, United Kingdom Volvo Cars Tonbridge Full time

**An exciting opportunity has become available for a Parts Advisor working within the Parts department for a progressive premium brand at a Volvo Car Retailer based in Tonbridge.**

An apprentice, trainee or experienced Parts Advisor will be considered.

**Salary**
Competitive Salary + Bonus Scheme + Pension

**Location**
Tonbridge (Kent)

**Hours**
Monday - Friday 8:00am - 6:00pm
Saturdays 8:00am - 1:00pm (alternate)

**Key role and responsibilities for this Parts Advisor role**:

- Meeting and greeting customers coming into the Parts Department.
- Ordering, booking out parts, invoicing and taking payment.
- General parts and accessory enquiries - working as a team with the Parts and Service Departments.
- Providing estimates when required.
- Achieve sales by prospecting, acquiring and maintaining accounts.
- Deal with any customer enquiries over the phone and face to face.
- Checking in parts deliveries.
- Assisting with parts stock check.
- Liaising with the workshop, Service Advisors and customers.
- Contact customers offering special promotions that are available.

**Minimum requirements for the Parts Advisor role**:(Not applicable for a Trainee or Apprentice position)
- Works together with colleagues to support the achievement of increased profit and sales.
- Committed to achieving excellent customer relations and ensuring that customer's expectations are exceeded
- Friendly but professional manner and will demonstrate integrity, discretion and objectivity.
- Can demonstrate experience in a parts department
- A good technical understanding of how motor vehicles work and a willingness to keep technical knowledge updated in order to provide the most efficient service possible.
- Good polite, friendly telephone manner.
- Knowledge of Pinnacle would be an advantage but not essential as full training will be given.
- Full, valid and clean UK driving license.
- Minimum of two years’ experience as a Parts Advisor required.

**Minimum requirements for the Trainee or Apprentice Parts Advisor role**:

- Minimum grade C or above in English, Math and a Science.
- Be able to work on your own initiative studying and complete all course work on time.
- A basic knowledge and understanding of motor vehicles would be an advantage but not essential.

**Benefits**:

- Employee discount
- Free parking
- On-site parking

Schedule:

- Monday to Friday
- Weekend availability

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