Customer Care Executive
1 week ago
We at Pod Talent are very excited to be partnering with an international beverage business based in Surrey on a Customer Care Executive role to join their customer services team. It is a very exciting time to join the company as they are experiencing fastgrowth and looking to expand their team, there will be incredible opportunities for making an impact and getting really involved in driving improvements to processes, taking ownership and being part of a massive change.
The Customer Care Executive is responsible in supporting the Customer Care Managers on a daily basis for all supply chain service activities, related to the order to cash cycle on all beer deliveries, ensuring all Customer queries are handled effectively,and pro-actively communicating with customers and internal departments.
Customer Care Executive, your responsibilities would be:
- Ensure that all orders are invoiced correctly in line with financial requirements. Resolve credit queries with the credit control team to achieve this.
- Build and maintain relationships with internal and external customers by make decisions to enhance the customer experience.
- Support the collection of empty Kegs from the customer depot to the 3PL warehouse.
- Support the order capture process from start to finish on the ERP system.
You'll fit right in if you have:
- Experience in a similar role that is B2B
- Experience using SAP or similar ERP and Excel skills
- Highly organised with excellent attention to detail
- Knowledge on FMCG and international logistics
- Pod Talent are independent specialist recruiters in the Supply Chain, Procurement, Logistics, Manufacturing and R&D space covering roles internationally from entry to board level. We recruit for roles including Supply Chain, Demand Planning, InventoryManagement, Direct and Indirect Procurement, Category Management, Logistics, Distribution, Warehousing, Production, Packaging, NPD and Quality Assurance. Please visit our website for all of our vacancies._
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