Customer Service Assistant

5 days ago

Hatfield, United Kingdom Travelex Full time

Travel Services Partner - Tesco Bank Hatfield - Part Time

**Job Type**: Permanent/ Part Time

Hours per week: 16

**Salary**: £10.25 per hour, plus earn up to an additional £250 bonus T&C’s apply.

Working Patterns: This job is perfect for those who are flexible and able to work a variety of shifts between Monday to Sunday. Depending on your team, you will receive a monthly or weekly rota.

As a Travel Services Partner you will be at the heart of what we do. Supporting our retail customers with their Foreign Exchange options and ensuring that their travel experience starts off in the best way possible.

We are looking for people that thrive in a travel money retail environment. Putting great service first and working to give customers a memorable experience. This is an exciting role, where no two days are the same and offers growth and development for those looking to develop their retail or financial service careers.

Duties of this role include:

- Developing strong relationships with customers, understanding their travel money needs, and ensuring they start their travel experience in the best way possible.
- Working as a Travel Money Ambassador; becoming an expert on foreign exchange and the ever-changing travel market.
- Working to achieve and exceed your own targets and performance goals whilst supporting colleagues in a wider team.
- Accurately and efficiently dealing with cash and digital financial exchanges to process daily online and in store foreign exchange requests
- Adhering to our own standards of best practise and complying with financial regulations and law.

To succeed in this role, you will be someone with a passion for travel or the finance sector, is confident in dealing with customers and retail exchanges and has the drive and ambition to develop your career within a global company.

In return we are offering:

- A competitive basic salary with opportunity to increase your OTE by reaching and exceeding targets
- A leading flexible benefits package including but not limited to: critical illness, dental insurance and private medical insurance
- Cycle to Work Scheme and an employee wellness programme that offers wellbeing and financial advice
- A wide range of employee discounts provided by Bravo Benefit
- Flexible hours and shift patterns to suit a variety of lifestyles with opportunities for overtime.
- 22 Days Holiday. Bank holidays and the opportunity to gain more days the longer you are a part of Travelex as well as the option to buy more days

Why Travelex?

Travelex are one of the market leading specialist providers of foreign exchange. Founded in 1976 and differentiated by our brand and market footprint, over the past 45 years we have built a network of foreign exchange stores and developed Travelex as a trusted and widely recognised brand in international money. Our mission is to simplify our customers’ access to international money, however and whenever.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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